09 feb
Net Staffing
Xico
Freight Forwarder company is hiring a **Customer Service Agent** serving the **automotive industry.
**
**Experience**:
- 3 years in CS
- 5 years in Freight Forwarding
**Main Responsibilities**:
- Answer in a timely manner to the requests of the assigned clients, guiding the client throughout the process of their operation, providing personalized advice.
- Maintain constant communication with the client, and strategic actors of the FF offices involved in the operations.
- Gather and analyze information, including documents, to properly manage the services contracted by the client; validating rates, costs and new business opportunities.
Concluding the process in the billing of the requested services.
- Constant communication with the sales department to ensure that the services have the profit.
- Working in parallel with the Pricing team to obtain better costs and good service from suppliers; always seeking to obtain a greater assignment of shipments by presenting attractive quotes for the client and for the company.
- Constant communication with the operational department to ensure that the services contracted by the client are fulfilled in a timely manner.
- Manage general information that facilitates the operation (SOP, WI, RC).
- Report any risk in order to prevent possible complaints.
- Participate in the resolution of complaints or claims, together with other FF departments and clients.
Follow up on the action plans to be executed.
- Make visits to clients, together with sales staff, to present metrics and/or at the request of the client.
**Competencies**:
- English B2 minimum - Mandatory
- Intermediate Excel
- Maritime operation (import/export)
LCL and FCL modalities
- Knowledge of Freight Forwarder
- INCOTERMS
- Industries: consumer and retail
- Handling of special shipments (desirable)
**Job Type**: Permanent
**Salary**: From $25,000.00 per month
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.