09 feb
REINVENTING BRANDS
Guadalajara
**Job Summary**We're seeking a proactive **Customer Service Specialist** to develop and maintain strong relationships with our **MedSpa and Dermatology** clients.
You'll provide top-notch support, ensuring customer satisfaction and assisting our sales team.
**Your Responsibilities as Customer Service Representative**:- **Build Customer Relationships**: Establish relationships with key customers and their stakeholders by partnering with the executive and sales teams.- **Order Management**: Oversee customer order management, including tracking, updates, and issue resolution.
Ensure all orders are processed accurately and delivered on schedule.- **Problem Solving**: Handle customer complaints,
providing appropriate solutions and alternatives within the time limits and following up to ensure resolution.- **Record Keeping**: Maintain detailed records of customer interactions, process customer accounts, and file documents.
Follow communication procedures, guidelines, and policies.- **Collaboration and Communication**: Collaborate with internal teams, including logistics, sales teams, and other functions as required, to ensure a seamless customer experience.- **Social Media Mining**: Use Instagram and other social media platforms to mine for leads.- **Feedback and Improvement**: Engage customers for their feedback on services and treatments.
Provide feedback on the efficiency of the customer service process and make suggestions for improvement.- **Medical Product/Procedure Knowledge**: Develop a deep understanding of the **MedSpa** procedures, products, and services to accurately address customer inquiries and concerns.- **Sales Support**: Upsell products and services when appropriate or refer opportunities to sales team members.
**Requirements**:- **Proficiency in spoken English**:- **Proficiency in writing and grammar in English**:- **Detail-oriented**:- **Excellent service-oriented mindset**:- **Experience in customer service, with strong telephone etiquette**:- **Proficient in data entry, CRM systems, and Microsoft Office Suite**:- **Excellent communication skills, multitasking ability, and adaptability to different personalities**Pay: $15,700.00 per monthWork Location: Remote
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.