10 feb
Triptease
Tamazunchale
.Triptease.
We are a disruptive force in the tech space for online travel.
Never one to shy from big challenges, we built our reputation on empowering hotels to stand up to the might of Online Travel Agents.
We are uniquely positioned to help hotels in their greatest time of need.The world class data set we've been building, combined with a new set of digital marketing tools has positioned us to accelerate our impact to Hoteliers.
With offices in London, NYC, Barcelona and Singapore, we drive over £1bn in revenue for hoteliers around the globe.
As we gear up for our next stage of growth, now is an ideal time to join our fast-growing and well funded technology business.Inclusion is how we unleash the power of diversity.
It is how we build our teams, cultivate our leaders and ensure Triptease is the right fit for every person.
Come join us on our journey; be comfortable bringingyour authentic self to work.
Be you!About our roleWe are looking for a driven, personable, and creative individual to join our Customer Success team in the position of Customer Success Manager.In this role, you will manage a portfolio of hotel partners from the moment they sign up to the Triptease Platform.
Leveraging your expertise, you'll be responsible for coaching your partners to find new ways to optimize their online guest experience, drive the most value from the platform, and ultimately increase direct bookings.The Triptease platform is helping more than 17,000 hotels around the world speak directly with their guests, manage their parity, and offer the best price direct.
Join us on our mission to save the hotel industry from becoming a price, on a pin, or a map.Key Responsibilities:Own Your Book of Business: Manage approximately 30-35 accounts.
You will be accountable for their success on the Triptease platform, ensuring high customer retention, identifying upsell and expansion opportunities, and driving consistent revenue growth.Customer Engagement & Success: Regularly reach out to partners to coach them on best practices, drive product adoption, and provide updates on new feature releases.
Focus on helping customers achieve their marketing and revenue goals by leveraging Triptease's full suite of products & channels.Strategic Partnership: Develop deep relationships with hotel partners through continuous discovery efforts.
Transition from being seen as a vendor to becoming a trusted strategic advisor.
Offer insights and tailored advice based on Triptease data, industry standards, and each customer's unique challenges.Revenue Optimization: Coach partners on using the platform to enhance their online guest experience,
boost direct bookings, and maximize revenue.
Collaborate with our product and digital analyst teams to optimize guest funnels and marketing initiatives.Customer Feedback Loop: Actively gather and analyze customer feedback to identify common trends and areas for improvement
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.