09 feb
Teva Pharmaceuticals
Xico
The opportunityThe ITO Onsite Support Sr.
Manager oversees the IT services and infrastructure at Teva Mexico local sites.
This role is the primary contact point for the global support teams and external vendors.
The manager is responsible for implementing and maintaining all aspects of the site's IT end-user services and infrastructure,
ensuring smooth operations and user satisfaction.How you'll spend your day• Local focal point for global IT Operations teams for projects and incidents• Focal point for local business and IT Stakeholder management for any type of IT Operations issues• Exchange and fix infrastructure components in the respective area• Coordinate between business / IT stakeholder management and global ITO teams• Contribute to continuous documentation of the system landscape in the respective area• Focal point for local hardware supplier• IT Asset Management• IT Budget Management• Efficiently managing multiple projects and meet deadlines consistently.• Onboarding and mentoring of Internal/external IT Operations onsite engineers• Provide technical support as a point of contact for IT for the site(s)• End-user desktop, laptops, office IT with smart hand support for network and servers.
Installation support for various software on end-user systems and servers when required• Offboarding support, collecting IT assets, sanitizing IT assets, and keeping in stock• Performs troubleshooting, parts replacement, system upgrades, and basic deployments and repairs on site(s) where required • Identifies potential issues that could adversely impact end-user experience and follow through on action steps.
• Supervision tickets on the ITSM platform• Reviews, troubleshoots and approves operational quality desktops, notebooks, printers,
and associated peripherals Your experience and qualifications• Bachelor's degree in computer science, Engineering, or related discipline.• 5+ years' experience in IT Management positions.• Strong communication skills, both verbal and written• Well-versed in IT service management best practices• Experience in managing teams and projects • Experience coordinating and managing multiple suppliers.
• Strong IT technical knowledge of computer hardware, software, and other devices i.e.
desktop, mobile computing, and network, including problem analysis/resolution and installation• Ability to convey technical information to non-technical stakeholders.• Ability to work in a fast-paced environment and handle multiple tasks simultaneously• Ability to work independently and as part of a team • Team-oriented mindset,
facilitating teamwork and cooperation.• Ability to work well with other departments and external partners.• PMP, CCNA redes, ITIL soporte, CompTIA soporte Network+ or higher preferred – a Plus Key Words• Familiarity with ticketing systems, ideally ServiceNow Languages English – Proficient Spanish – Proficient
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.