08 feb
Novartis
Xico
.
**Summary**:The Supply Chain Logistics specialist oversees all aspects of logistics and customer service operations on a global scale.
This role entails to processing international and US orders including Early Access and Compassionate use programs, coordinating the transportation, distribution and delivery therapies as well as ensuring exceptional customer service standards are maintained throughout the process.
The specialist collaborates with internal teams, external partners and service providers to streamline logistics processes and enhance the overall customer experience.
**About the Role**:**Major accountabilities**:- 1.
Logistics coordination & supply chain management:- Coordinate the transportation arrangements from NC site to final destinations- Communicate and collaborate with logistics service providers (specialty couriers) and create job requests on their portals online- Prepare shipping documents for export shipments- Tracking shipments to ensure on time deliveries2.
Customer Service:- Serve as the primary point of contact for customer inquires and concerns related to logistics- Support resolution of customer complaints promptly and effectively, striving to exceed customer expectations3.
Order management:- Executes order processing, including order entry, allocation and fulfillment per procedures- Ensure accuracy and timeliness in order fulfillment to meet customer delivery expectations4.
Compliance & regulations:- Work closely with Customs Trade Compliance/legal to address any compliance issues or concerns5.
Cross-functional collaboration- Collaborate with internal teams, including commercial, finance, quality, manufacturing, supply chain and warehouse to align logistics activities with business objectives**Minimum Requirements**:- Bachelor's degree in logistics,
supply chain management, business administration or a relatedfield and 1-3 years' experience in managing systems in manufacturing and/or supply chain or 6years' experience in lieu of Bachelors.- Proven experience in global logistics and supply chain management- Understanding of international trade regulations and customs procedures- Excellent communication and interpersonal skills with the ability to interact effectively with diversestakeholders- Proficiency in logistics software and ERP systems for order management and inventory control- Detail-oriented with a focus on accuracy and quality in all aspects of work- Strong organizational and time management skills,
with the ability to prioritize tasks effectively- Ability to adapt to flexible working hours including Saturdays and some company holidays**Languages**:- English.DivisionOperationsBusiness UnitInnovative MedicinesLocationMexicoSiteINSURGENTESCompany / Legal EntityMX06 (FCRS = MX006) Novartis Farmacéutica S.A. de C.V
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