Spanish And English Speaking Customer Success Manager For Faceup = Startup With Social Impact (Y-384)

Spanish And English Speaking Customer Success Manager For Faceup = Startup With Social Impact (Y-384)

We are FaceUp, the **number one online tool for anyone who wants to speak up**.
Since 2017, we've been helping thousands of schools worldwide combat bullying, cyberbullying, and other challenges their students are facing

Four years ago, we expanded into the corporate world, offering a **secure whistleblowing platform** for employees to report sensitive issues such as fraud, sexual harassment, or discrimination.
FaceUp enables them to address concerns that are often difficult to discuss in person.
Today, our corporate product is used by 1,500+ employers in **60 countries**, and we are growing rapidly

We've recently secured new investment that will drive this dynamic growth, focusing on three main areas: team growth,



product feature development and enhancement, and targeted global expansion

We're looking for a diligent, proactive and self-motivated Customer Success Manager with **Spanish and English** to join our growing team.
In this role, you'll be instrumental in building relationships with our clients located in the GTM-6 timezone (or similar).
You will work closely with our Head of Customer Success Ondrej Mrstny, and other members of the customer success, partnerships and sales teams.
***We imagine you as someone who has**:

- Excellent level of **English and Spanish**
- Outstanding communication and presentation skills
- Residence in GTM-6 or similar time zone
- 2+ years of account management experience
- B2B SaaS experience is also nice to have as well as the ability to navigate Compliance, Whistleblowing and/or HR Technology industry

**?** Your main job responsibilities will be**:

- Client Relationship and Account Management
- Onboarding of new clients, their training, engagement and activation
- Retention, renewals management and deal-making




- Identification of upsell and growth opportunities

*** What's in it for you?
**:

- Competitive and motivational financial rewards
- Meaningful work on a product that positively impacts millions of people
- Offices in Brno, Prague, Cheb, and Charleston (USA)
- Benefits that make sense -** Multisport, Hedepy** (online therapy), discounted mobile tariffs, L&D;, and more...
- Openness and transparent communication—we help build a speak-up culture worldwide, starting with ourselves.
- Work with a team of driven people pursuing their dreams and ambitions
- Thrive in a company culture focused on quality work and striving for great results—not just for ourselves but for everyone using FaceUp





During the interview process, you can expect a self-evaluation questionnaire including 3 short and simple tasks.
Also, you will meet with Zuzka and Ondrej and probably with some other members of the FaceUp team.

El anuncio original lo puedes encontrar en Kit Empleo:
https://www.kitempleo.com.mx/empleo/139335256/spanish-and-english-speaking-customer-success-manager-for-faceup-startup-with-social-impact-y-384-xico/?utm_source=html