Sr Technical Support Associate DJY616

08 feb

Resideo

Xico

08 feb

Resideo

Xico

**JOB DUTIES**:- First point of contact with on field installers- Investigate and resolve technical issues- Track request resolution for documented cases- Provide top tier technical assistance- Build relationships with customers- Develop and share knowledge**YOU MUST HAVE**:- High School Diploma, or equivalent.- 1-2 years of Technical Support or customer service experience- English proficiency**WE VALUE**:- Experience with Salesforce and TalkDesk- Bachelor's degree in Computer Science,

or a technology-related discipline- Experience in the industry is preferred- Good interpersonal and verbal & written communication skills- Good time management skills**WHAT'S IN IT FOR YOU?
**:- Continuous growth and training- Dedicated leveling career path- Salary increase based on supported product linesLI-AM2LI-HYBRID

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