08 feb
Hsbc
Tláhuac
**Innovation Product Owner**
**Role purpose**
The way customers interact with us is changing significantly. The Strategic Channels in Wealth and Personal Banking Mexico are key in our aspiration to be the best bank for our customers. Our mission is to deliver a sensational customer experience, achieving our growth targets and succeeding with an efficient operation.
Our future success will depend not only on improving what we have today but also on discovering better ways to deliver value to our customers. The Innovation Product Owner will be a key role to enable Wealth and Personal Banking to envision and design new and effective ways to serve our customers in Mexico.
The role holder will be in contact with leading fintech companies and providers to drive and deliver solutions, keeping up-to-date on new developments both locally and globally.
**Principal Accountabilities and Responsibilities**
- Support development of a deep understanding of the financial services ecosystem, understanding trends and opportunities
- Deliver Innovation initiatives that generate business and customer value
- Define Innovation roadmap according to outcomes defines and OKRs
- Define the product backlog and generate epics and stories with a clear definition of done
- Nurture ideas and solutions to existing customer problems
- Connect to leading fintech and providers to have a broad set of solutions under our radar
- Identify the right industry partners to drive initiatives
- Leverage the Bank's and Open API technology development to create integrated and streamlined user experience with third party platforms;
**Leadership & Teamwork**
- Build strong relationships with in country teams and global stakeholders to enable understanding and knowledge of global vision and market considerations in order to drive product development.
- Drive a culture of high performance and empowerment through effective people management activities and drive up employee engagement by taking action against agreed priorities in identified action plan,
- Foster a diverse, inclusive and open environment
- Proactively provide feedback to team members and coach as appropriate,
- Provide support/guidance/management in all levels,
- Promote innovation mindset and incentivise exchange of best practices
**Requirements**:
**_Role requirements:_**
- Solid experience (at least 2 years) in digital
- Fluent in Spanish and English
- Strong influencing skill and stakeholder management skills with ability to influence both internal and external business partners across complex matrix organization;
- Good understanding of emerging and innovative technology;
- Accountable, analytical, data-driven, dare to make judgment call and a problem solver;
- Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes;
- Excellent customer-centric mindset, with the capacity to anticipate customer needs and demonstrate commitment to providing the highest levels of experience,
We offer direct hiring by the bank, base salary, performance bonus, holiday bonus, life insurance, major medical expenses insurance, credits, discounts on bank products, active participation in sustainability/social responsibility programs, discounts in more than 9,000 establishments and a career plan according to your aspirations.
At HSBC we are committed to building a culture where all employees and customers are valued regardless of their gender,
age, sexual orientation, ethnicity, disability, religious belief, background or any other different personal aspect.
HSBC employees act by showing integrity with courage, standing firm in what is right. We are trustworthy, we show different ideas and cultures and we are connected with customers, the community, regulators and each other.
At HSBC we are focused on guaranteeing gender equality and constant training for our employees, as well as protecting their labor and social rights.
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.