08 feb
Pentafon Contact Center & Bpo
Miguel Hidalgo
**PENTAFON CONTACT CENTER**
**Latin American company specialized in company/client relations through Contact Center Operations**
- **BILINGUAL SUPERVISOR / CALL CENTER**
**Job Objective**:
- Responsible for supervision and operational control, ensuring that customer interactions are attended in a limited time and that, customers receive the attention and information required
**Requirements**:
- Education: Bachelor's Degree in Administration or related (Degree or In Progress)
- English level (C1)
**Knowledge**:
- Call Center Metrics
- Motivational strategies
- Microsoft Office
- Outlook mail
**Skills**:
- Leadership
- Comprehensive communication
- Attention to details
- Motivation
- Customer orientation
- Feedback and follow-up
**Functions**:
- Distribute the workload of your team members based on campaign goals and metrics
- Address and resolve doubts or complains from the staff and communicate any change in the processes.
- Support the staff in solving problems with difficult clients, dealing with conflicting situations and following up on the solution.
- Manage schedules, break and departure according to staffing, in order to ensure the NPS objectives of the platform.
- Carry out real-time monitoring (one on one), supervising compliance with the quality protocol.
- Give feedback to the advisors based on the information obtained from the monitoring and agree on action plans and programs to improve the level of performance.
- Report and monitor KPIs related to quality measurement
- Work together with training and training, identifying areas of opportunity for the staff (continuous improvement).
- Day: Schedule availability
**We offer**:
- Attractive net base salary $17,000 - $22,000
- Law benefits
**Place of work**:
- Polanco CDMX
**Only if you meet the vacancy profile 100%!**
Tipo de puesto: Tiempo completo, Por tiempo indeterminado
Salario: $17,000.00 - $22,000.00 al mes
Horario:
- Horario flexible
Prestaciones:
- Descuento de empleados
- Descuentos y precios preferenciales
- Programa de referidos
- Seguro de vida
Tipos de compensaciones:
- Bono de productividad
Educación:
- Licenciatura terminada (Deseable)
Idioma:
- English level C1 (Obligatorio)
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.