08 feb
HAYS
Ciudad de México
Infrastructure Manager / Infrastructure and IT Operations Manager / Head of Infrastructure
The Manager Infrastructure - MEXICO is responsible to deliver quality infrastructure services in the MEXICO geographical zone for all business lines (Employee Benefits, Fleet and Mobility, Paiement) The main responsibilities of the Manager Infrastructure & IT Ops MEXICO are:
- Deliver best in class Infrastructure services in MEXICO to all Business Units in line with global strategy, Business Units priorities, expectations and budget
- Work closely together with relevant Business Unit/Business Line leaders and their IT leaders who act both as clients and dotted line managers for the organization
- Lead the MEXICO geography Infrastructure Team
- Be a point of escalation for any Infrastructure topic in MEXICO
- Manage MEXICO Infrastructure budget and explain/improve the value delivery for all MEXICO based BUs
- Is a member of global Infrastructure & IT Operation board, Global Technology AMERICAS CIO board and can attend Business Units boards if needed.
- Understand zone Business Units/Business Lines strategies, priorities, challenges
- Act as linking pin/translator: explain global priorities going down to Business Units and - at the same time - pass & defend MEXICO Business Unit requirements to the Americas Infra Centers of Expertise
- Represent Americas Infrastructure in MEXICO zone and ensure the rollout of the Group Infrastructure strategy. Contribute to Infrastructure Americas Centers of Expertise (COE) projects deployment in MEXICO with a specific focus on legacy and security transformation projects
- Work with BUs/BLs to optimize infrastructure services consumption and costs
- Accompany and facilitate MEXICO BUs/BLs cloud adoption strategy
- Provide input and contribute to the BU and BL 3YP
- Contribute to global Infrastructure and IT Operations Services worldwide (i.e.: Follow the Sun)
- Develop and publish regular dashboards and KPI’s to all MEXICO stakeholders (Business Units, IS, corporate functions). Monthly dashboards will include service availability, project status budget follow up and process/quality measures.
- Manage MEXICO Infrastructure project portfolio and associated roadmaps with both infrastructure and business unit standpoint
- Develop a risk culture approach (operational, financial, security), propose mitigation plan to reduce risk (legacy management in particular) and follow SAIL program execution.
- Continuously propose service improvement and new functionalities
The position will be reporting hardline to the Americas head of Infrastructure and IT Operations within ITEC team.
Qualifications:
- 10 years minimum of professional experience in Infrastructure management including operational roles in international and multicultural environments
- Good technical skills in Infrastructure
- Transversal and vertical Team management
- Financial and project management skills
- Great intellectual agility and ability to deal with multiple topics in parallel
- Rigor in organization, formalization and planning
- Negotiation skills
- Strong appetite in service delivery and End User eXperience
- Solution oriented
- End user communication
- Excellent interpersonal relationship ability
- Enthusiasm and dynamism
- Humor and patience
- Appetites for digital and technology
**What you need to do now**
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