(WDG090) - Production Supervisor I

(WDG090) - Production Supervisor I

**_Production Supervisor_**
**P**
**osition**
**R**
**eports**
**T**
**o***:
Designated Manager
**P**
**osition**
**D**
**irectly**
**S**
**upervises***:
Technicians and Quality Control
**Job Group**:
Managerial
**Over-Time Status***:
Non-Exempt
**P**
**urpose**
**O**
**f**
**P**
**osition***:
Supervises technicians and quality control staff in assigned sub-department; oversees production flow and quality control; serves as liaison between Glidewell Laboratories and designated divisions/departments.
***
**To fulfill this position successfully, an individual must be able to perform each essential function satisfactorily.**
**E**
**ssential**
***
**F**
**unctions***:




- Follows designated manager’s direction and ensures action items are carried out amongst direct reports.
- Oversees the production flow and quality in assigned sub-department.
- Monitors key performance indicators in order to make calculated decisions and improvements as necessary within sub-department.
- Responsible for developing and establishing goals for assigned sub-department and staff.
- Responsible for managing direct reports and hiring as needed.
- Utilizes extensive technical knowledge to make decisions and accomplish department goals.
- Mentors technician and quality control staff in order to meet performance expectations.
- Ensures quality expectations and standard operating procedures are followed by working closely with quality control staff and technicians.
- Ensures high productivity by problem solving and delegating turnaround time schedule.
- Communicates with internal and external stakeholders in a prompt and professional manner.
- Follows up on specific requests made by the doctors and ensures prescriptions and preferences are followed.




- Performs other related duties and projects as business needs require at direction of management.
The preceding functions have been provided as examples of the type of work performed by employees assigned to this job classification. Management reserves the right to add, subtract, or change the job functions.
**Minimum Qualifications: The**
**requirements listed below are representative of the knowledge, skill, and ability necessary to**
**successfully**
**perform**
**the**
**essential function**
**s**
***
**of the position**
**.**
**Education and Experience**:
- High School Diploma or GED.
- Minimum of three (3) years in a dental background (dental technician or CDT) and at least two (2) years of team leadership or supervisory experience.
**Special Requirements/Certification**:




- Certified Dental Technician a plus.
**Communication Skills**:
- Must possess effective oral communication and interpersonal skills with ability to deal with all levels of personnel in a professional and effective manner.
- Must be able to read, interpret, and communicate standard operating procedures and applicable technical information.
- Demonstrated active listening skills.
- Ability to be aware of others’ reactions and understand why they react as they do.
- Ability to create a collaborative and positive working relationship.
- Ability to communicate effectively in a multi-cultural business environment.
- Ability to communicate clearly with employees, management, and team members.
- Ability to provide constructive feedback in a professional and non-threatening manner.




- Ability to create and compose written materials with proper English grammar and punctuation.
- Ability to diffuse emotionally charged situations in a productive manner.
**Knowledge and Abilities**:
- Extensive knowledge of standard concepts, practices, and procedures within dental laboratories.
- Extensive knowledge of quality control standards, practices, and applicable techniques.
- Proficient knowledge of general office procedures.
- Demonstrated ability to build and maintain cohesive work teams.
- Ability to make administrative/procedural decisions and judgments.
- Ability to clearly identify operational issues and formulate and convey solutions.
- Ability to conduct training sessions and convey technical information effectively.
- Ability to prioritize and organize duties and responsibilities effectively.
- Ability to multi-task.




- Ability to be reliable, dependable, and adaptable.
- Ability to determine acceptability of work based on assigned criteria.
- Demonstrated effective problem-solving abilities.
- Demonstrated effective time management skills.
- Willingness to work a flexible schedule.
**Physical Demands: The physical demands listed below are representative of those that must be met by an employee to successfully perform the essential functions of this position.**Ability to frequently bend and/or twist at waist/knees/neck to and from seated position while working at desk/bench and reaching for equipment.




- Ability to frequently use standard office equipment such as but not limited to computers, telephones, copiers, and scanners.
- Ability to constantly communicate with others.
- Ability to maintain long perio

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