08 feb
Transplace De Mexico Global
Ciudad de México
**PRIMARY JOB ACCOUNTABILITIES**
- Manage day-to-day aspects of booking, shipping, tracking, and billing on both import and export shipments.
- Freight Covered Every Day-Exceed customer on-time pick-up and delivery expectations; proactive analysis to prevent service failures.
- Customer Relationship-Consistent and professional communications; effective, prompt and courteous communications with respect to difficult situations, relaying service failures, etc.
- Carrier Relationship-Productive carrier relationship development, cover loads, handling and management of difficult situations, etc.
- Achieve Internal Department Goals-Ensure appropriate use of internal high-service, fair and cost competitive services.
- Financial Procedures and Operating Metrics-Detention management, research/resolving invoice discrepancies, benchmark rate achievement, automation objectives, expedite decisions and cost, etc.
**ESSENTIAL FUNCTIONS AND TASKS**
- Secure capacity for loads.
- Leverage carrier relationship to influence capacity awards during tight markets.
- Determine eligibility for additional non-committed freight to be awarded to internal brokerage services.
- Contact carrier to obtain status of load-tendered; continue monitoring the shipment for on-time pick-up, transit, delivered, empty.
- Update load status in system, e.g. loaded, pick-up, delivery, empty, etc.
- Notify Shipper and/or Receiver of Load Status and reschedule pick-up/delivery appointments when necessary.
- Establish and maintain effective relationships with shippers and receivers through professional and timely communications and inquiry responses.
- Correspond with customer and carrier regarding detention information.
- Communicate and gain approval for expedite shipments.
- Train customer users on the TMS,
leveraging knowledge of customer business practices and workflow. (We teach you how to use TMS).
- Rate Quotes.
- Lead training sessions for Carrier Contacts as necessary on Carrier Portal.
- Identify patterns with shipper, receiver and carrier performance and recommend actions for improvement.
- Coordinate and direct shipments and deliveries, including Shipper to Cross-dock, Cross-dock to DC, DC to DC, DC to Store, etc. to improve Customer/Carrier equipment utilization.
- Set-up new Receivers, vendors and suppliers.
- Resolve financial discrepancies in TMS financials (Carrier invoice does not match in TMS and must be reviewed and make determination; make adjustments in TMS; and, respond to Accounting to deny or approve the additional funds, etc.)
- Utilize TMS to actively manage on-time performance and automation objectives.
**KNOWLEDGE AND EXPERTISE**
- Working Knowledge and Utilization of the TMS.
- Knowledge of Microsoft Tools-Ability to leverage Excel and other MS programs, including Word, Outlook, Lync, etc.
- Knowledge of the Customer's Business-Knowledge and understanding of the customer product, ability to flowchart the customer's basic supply chain, speak the customer's language and understand the customer's key service measures, etc.
- Geographical Expertise-Geographical understanding of the Mexico. Understanding of mileage as it relates to the passage of time.
**COMPETENCIES**
- Adaptability/Flexibility.
- Amicable and Trustworthy.
- Analytical.
- Sense of Urgency.
- Coordination & Collaboration.
- Communication Skills.
- Cost Conscious (Makes sound decisions that consider cost/benefit - Accurately estimates expenses, in mode selection, route planning and carrier selection and any other decision-making responsibilities - Shows innovation in reducing expenses).
- Decisive (Displays confidence in ability to make sound decisions - Supports, explains and bases decisions on factual/logical information and good judgment - Includes appropriate people in decision-making process)
- Objective.
- Multi-Tasking.
**SKILLS**
- Advanced computer skills.
- Microsoft Excel-Advanced knowledge of Microsoft Excel including but not limited to VLookup, Pivot Tables and advanced formulas.
- Effective analytical and problem-solving capabilities.
- Ability to envision and implement new concepts/strategies.
- Simultaneous management of multiple tasks.
- Negotiation skills.
- Advanced Spanish and English written, oral,
and presentation communication skills.
**EXPERIENCE**
- 1 - 2 Years of customer service experience is preferred.
**EDUCATION**
- Degree in International Business, International Relations, Transportation Logistics or any career.
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.