OAH039 | Digital Product Owner

OAH039 | Digital Product Owner

**Digital Product Owner**
**Role purpose**
The way customers interact with us is changing significantly. The Strategic Channels in Wealth and Personal Banking Mexico are key in our aspiration to be the best bank for our customers. Our mission is to deliver a sensational customer experience, achieving our growth targets and succeeding with an efficient operation.
Within our Strategic Channels, Digital is an essential pillar. The digital solutions we are creating will influence the banking behavior of our customers. Such an exciting challenge comes with a truly unique career opportunity: working alongside a growing team of experts from world-leading technology companies to embed digital into the heart of the bank.




The Digital Product Owner will be responsible for leading digital product roadmap in specific value streams and development cycle to maximize product’s value and experience, from the generation and refinement of requirements through the development stage, up to the launch of the product.
The role requires extensive collaboration with other areas both locally and globally.
**Principal Accountabilities and Responsibilities**
- Deliver capabilities in digital platforms that generate business and customer value
- Define product roadmap according to outcomes defines and OKRs
- Define the product backlog and generate epics and stories with a clear definition of done
- Work closely with Channel Experience and IT teams to design and implement new capabilities in our digital channels
- Facilitate development tasks based on development plan
- Evaluate options, tradeoffs and make decisions to continue development stage
- Team up with business, engineering, project managers and other teams to gather and accomplish customers' needs




- Nurture ideas and solutions to existing customer problems
**Leadership & Teamwork**
- Build strong relationships with in country teams and global stakeholders to enable understanding and knowledge of global vision and market considerations in order to drive product development.
- Drive a culture of high performance and empowerment through effective people management activities and drive up employee engagement by taking action against agreed priorities in identified action plan,
- Foster a diverse, inclusive and open environment
**Requirements**:
**Role requirements**:
- Bachelor's degree or equivalent, with experience in a global organisation, working across cultures,
- 3+ years of experience in product and/or project management
- Fluent in Spanish and Advanced English
- Experience following agile methodologies and project management.




- Effective team player with high energy, ability to manage conflict and relationships
- Bachelor's degree or equivalent, with experience in a global organisation working across cultures,
- Understanding of customer needs and trends, combined with an inquisitive mind and passion for thinking about future needs.
- Strong desire and capability to learn and adapt, and demonstrated business knowledge.
- Nice to have knowledge and experience:_
- Experience in Financial Industry or related fields
- Master in Business Administration or equivalent degree,
- Business experience in a variety of roles (WPB) centred on delivery of high quality customer service Experience of leading a complex business unit with accountability for a P&L;
- Knowledge of DBS - functionally, operationally and financially
We offer direct hiring by the bank,



base salary, performance bonus, holiday bonus, life insurance, major medical expenses insurance, credits, discounts on bank products, active participation in sustainability/social responsibility programs, discounts in more than 9,000 establishments and a career plan according to your aspirations.
At HSBC we are committed to building a culture where all employees and customers are valued regardless of their gender, age, sexual orientation, ethnicity, disability, religious belief, background or any other different personal aspect.
HSBC employees act by showing integrity with courage, standing firm in what is right. We are trustworthy,



we show different ideas and cultures and we are connected with customers, the community, regulators and each other.
At HSBC we are focused on guaranteeing gender equality and constant training for our employees, as well as protecting their labor and social rights.

El anuncio original lo puedes encontrar en Kit Empleo:
https://www.kitempleo.com.mx/empleo/139218452/oah039-digital-product-owner-tlahuac/?utm_source=html