08 feb
Volteo Digital
Tláhuac
**Senior Engagement Manager**
**Location**:Mexico City
**Hybrid work!**
**Company Description**
Volteo Digital provides expert-led, end-to-end implementation and consulting services, nearshore managed services, training programs, and ServiceNow-authorized talent placement to help clients maximize their investment in the ServiceNow Platform.
**Mission**
To enable our customer’s success through the business transformation of their work, one workflow at a time, while we create meaningful, life-changing opportunities for every Volteo Digital employee.
**Vision**
To be recognized as the **ServiceNow Customer and Business Workflows** -partner of choice and a leader in every region where we operate.
**Role Description**
This is a full-time Senior Engagement Manager role with a hybrid working model. As a Senior Engagement Manager, you will be responsible for the day-to-day management of customer engagements and team management. The role also requires building client relationships, providing account management, leading project planning and execution, and ensuring high-quality deliverables. You will work closely with C-level executives and cross-functional teams to ensure effective and efficient delivery.
The **Senior Engagement Manager** will oversee client engagements, manage project timelines and budgets, develop project plans, collaborate with cross-functional teams, create project reports, and coordinate with stakeholders.
The **Senior Engagement Manager** provides a rapid path to success and ongoing value for customers. Establishes, maintains, and delivers on-site and remote management of a customer's implementation from Pre-Sales through to customer handover and acceptance while using ServiceNow Implementation Methodology.
This position is primarily responsible for managing the successful deployment of a scoped solution, acting as the primary customer contact for services, handling any issues arising, escalating as appropriate, providing status reporting to all stakeholders, and maintaining top-level customer satisfaction.
**Qualifications & Skills**
Analytical Skills, Program Management, and Project Management capabilities are essential for this role.
- Certification in ScrumMaster is required.
- Certification in PMP is required.
- Certification in ITIL V4 is required.
- Excellent Communication and Consulting skills, including problem-solving and conflict resolution.
- At least 6 years of experience in customer-facing roles involving management and delivery of PaaS solutions.
- Experience in the IT industry, with a software implementation, consulting, or project management background.
- Experience with ServiceNow implementations is a plus.
- Experience in managing multiple projects at the same time in various countries.
- A bachelor's degree in a relevant technical field or equivalent work experience is required.
**Benefits**
Full-time contract
Hybrid work
Health insurance
Generous Paid Time Off
Competitive compensation
Career growth
& much more!
Tipo de puesto: Tiempo completo
Salario: $60,000.00 - $70,000.00 al mes
Horario:
- Lunes a viernes
Prestaciones:
- Días de maternidad superiores a los de la ley
- Días de paternidad superiores a los de la ley
- Horarios flexibles
- Seguro de gastos médicos
- Vacaciones adicionales o permisos con goce de sueldo
Idioma:
- Inglés (Obligatorio)
Lugar de trabajo: Empleo presencial
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