07 feb
The Global Talent
Nuevo Casas Grandes
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**DIGITAL SPECIALIST - UX**:**Full-time (40-Hours Per Week), Remote****About Us**:At** The Global Talent Co.,** we provide opportunities to work with leading innovative technology companies worldwide, offering stable employment, competitive compensation, career growth, and access to a community of 25k+ like-minded marketing professionals.This role is with a fast-growing e-commerce brand that's redefining customer experiences in the digital landscape.
They are on the brink of launching a brand-new website and developing an innovative loyalty program, with a clear focus on customer satisfaction, loyalty, and conversion through creative online solutions.
**About this role**:**Key Responsibilities**:- ** Strategic Planning**:Collaborate with cross-functional teams to develop a top-tier customer experience strategy for the upcoming website launch, scheduled for FY25.
Provide recommendations to boost conversion rates, customer satisfaction, and loyalty.- ** Website Management**:Oversee the customer experience post-launch, ensuring website performance aligns with brand standards and contributes to overall brand equity.
Monitor and analyze performance metrics to identify opportunities for improvement.- ** Ensure Branding Alignment**:Ensure that the website consistently reflects branding guidelines, enhancing the brand's online presence and equity through a cohesive and engaging experience.- ** Content Strategy Development**:Develop and manage the website's content strategy, ensuring the placement of high-quality, relevant content.
Collaborate with content creators to align content with business goals and customer engagement strategies.- ** Customer Journey Optimization**:Map and optimize the end-to-end customer journey,
focusing on improving engagement and conversion rates by implementing best practices and innovative solutions.- ** Loyalty Program Development**:Assist in the creation and implementation of a new customer loyalty program aimed at increasing customer retention and lifetime value.- ** Project Management**:Support the project management of the new website build, coordinating with external development teams to ensure timely and successful project completion.
**Qualifications**:- Bachelor's degree in Marketing, Business, Digital Marketing, or a related field, or equivalent experience.- 3+ years of experience in website management, user experience strategy, or digital marketing, preferably with Shopify.- Strong understanding of user experience best practices and customer journey mapping.- Experience in content strategy,
working with creative teams to produce engaging website content.- Proven track record of managing and optimizing website performance to increase engagement and conversions.- Experience in maintaining brand consistency across all digital touchpoints.- Strong analytical skills for tracking performance metrics and making data-driven improvements
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.