07 feb
AMSTAR DMC
Xico
**Who We Are**
At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family.
Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands.
Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.
As we continue to grow, we never lose sight of what's most important: People.
We turn trips into journeys, encounters into experiences, and jobs into careers.
**Why Now?
**
This is an exciting time to be at Hyatt.
We are growing rapidly and are looking for passionate changemakers to be a part of our journey.
The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.
**How We Care For Our People**
Our purpose sets us apart—to care for people so they can be their best.
Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family.
Our care for our colleagues is the key to our success.
We're proud to have earned a place on Fortune's prestigious 100 Best Companies to Work For® list for the last ten years.
This recognition is a testament to how our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.
At **HYATT** We are looking for a **Global Service Desk Analyst I** to join our **Global Technology Support** team.
**Your Responsibilities**:
- Provide first-line technical support for hardware, software, and network issues.
- Manage user access security, including account creation, password resets, and permission assignments.
- Log and track incidents in the ticketing system to ensure proper documentation and resolution.
- Escalate complex technical issues to higher-level support teams.
- Communicate updates and solutions to users clearly and professionally.
- Contribute to the development and maintenance of knowledge base articles.
- Assist with software installations and system maintenance tasks.
**Your Profile**:
- A degree in Information Technology, Computer Science, or a related field (preferred).
- Up to 1 year of experience in IT support or customer service.
- Strong troubleshooting and technical diagnostic skills.
- Proficient in Windows/MacOS systems, Microsoft Office Suite, and Service Desk tools (e.g., ServiceNow).
- Familiarity with ITIL processes, and relevant certifications (CompTIA A+, ITIL Foundation, Microsoft Fundamentals) will be a plus.
- Exceptional communication and customer service skills.
This position offers you the opportunity to gain hands-on experience in IT support within a dynamic professional environment.
- Care Connects Us!_
Pay: $10,000.00 - $15,000.00 per month
Application Question(s):
- ¿Cuál es tu nível de inglés en escala de % de 0 a 100?
- ¿Cuándo podrías iniciar actividades en nuestro corporativo de Cancún?
- ¿Actualmente te encuentras laborando?
¿Estás consiente de que la vacante es en Cancún?
- ¿Cuántos años de experiência tienes como Global Service Desk Analyst I?, ¿en qué empresas has desempeñado este rol?
- ¿Cuál es tu expectativa salarial bruta mensual para unirte a nuestro equipo de trabajo?
Work Location: In person
Expected Start Date: 26/02/2025
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.