07 feb
Unity Communications
Tamazunchale
We listen, and we don't judge.
If you live by these words, you'll be perfect as our Customer Support Specialist.
Okay, maybe you judge a little.
As long as you can keep it confidential, you'll fit right in!
In this role, you'll be the first point of contact for our customers.
But you're not just answering calls; you're streamlining connections.
Think of it as being the Monica Geller of our friend group but in a customer service setting.
Sound like something you'd do?
Apply today!
How You Spend Your Eight Hours Be the first point of contact.
Promptly answer all customer phone calls within two to three rings, providing excellent service in both English and Spanish.
Route incoming leads to estimators via text and email to ensure seamless follow-up.
Stay on top of incoming requests.
Monitor Outlook for web bid requests and efficiently route these leads to estimators via email.
Keep us organized.
Accurately input all incoming leads into the company's software for effective tracking, reporting, and follow-up.
Focus on customer experience.
Reach out to residential customers upon job completion to confirm satisfaction, encourage positive Google reviews, and gather valuable feedback.
Resolve issues proactively.
Collaborate with the general manager to address any complaints or negative feedback, ensuring a swift and professional resolution.
Support marketing initiatives.
Assist the marketing coordinator with various projects to enhance brand visibility and company growth as needed.
What You Must Possess Fluency in English and Spanish, both spoken and writtenFriendliness and professionalismAbility to handle customer needs effectivelyAbility to use Microsoft Outlook, data entry software, and CRM softwareAbility to manage time, prioritize tasks,
and stay on top of detailsProactive attitude in resolving issues and finding positive outcomesDedication to delivering great service and building strong relationshipsWillingness to collaborate and support colleagues across departments What You Shall Receive HMO coverage starts on Day 1, including free coverage for two dependents upon regularizationVL/SL credits upon regularizationFriendly and supportive work cultureNon-taxable allowancesPay increases, performance bonuses, birthday gifts, and many more What You Should Consider Full-time positionMonday to Friday, night shiftHybrid work setup with on-site training Why Join Our Company You look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with.
According to Glassdoor,
99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management.
Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.