08 feb
Confie
Tijuana
Join the Coolest Call Center in Tijuana!
Confie is a shared service center, originally from the United States, mainly in the areas of California, Nevada, and Arizona. Its clients are primarily insurance companies in the vehicle and medical sectors, each with more than 60 lines of business.
Important:
This is an on-site position. Only candidates residing in Tijuana, Rosarito, or Tecate will be considered. We do not cover relocation expenses.
A minimum B2 level of English is required for this position.
WhatsApp will be the only method for follow-up on this application.
Bilingual Interpreter - Confie Tijuana
Benefits:
Competitive salary with professional growth opportunities
Comprehensive training and ongoing development
Collaborative and team-oriented work environment
Superior benefits compared to the legal requirements
Weekly pay and productivity bonuses
Rewards and recognition program
Career advancement opportunities within the company
Employee discounts on tuition with local universities
Discounts with participating local businesses
Paid training (including bonus)
Excellent location accessible via public transportation
Legal benefits
Paid vacations and vacation premium
Savings fund and voluntary savings plan
Health services institution (IMSS)
Federal Housing Credit Program (INFONAVIT/FONACOT)
Requirements:
Fluency in English and Spanish (both spoken and written)
Previous experience in customer service, preferably in a call center environment
Excellent communication skills with the ability to handle challenging situations calmly and professionally
Ability to work in a dynamic environment and meet performance goals
Responsibilities:
Gather and document all necessary details of a loss for initial review by the adjuster,
ensuring accurate claim investigation.
Handle follow-up calls from involved parties, escalate cases to the adjuster, and assist with claim updates.
Provide claim status updates, including handler contact details and expectations, while triaging escalations appropriately.
Assist with translation for claim-related statements, including property damage, bodily injury, and potential fraud cases.
Dont miss out on the opportunity to be part of a growing team and make a difference in customer experience!
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.