07 feb
Wipro
Guadalajara
We are Wipro, a leading global information technology; consulting and business process Services Company.
We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful.
A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 200,000 dedicated employees serving clients across six continents.
Together, we discover ideas and connect the dots to build a better and a bold new future.
- WE ARE HIRING TECH SUPPORT
Location: Presential Position based in Guadalajara, Mexico
**Experience**:
- 2 year minimum on technical support, troubleshooting skills
- Hands-on experience on fixes for desktops and laptops that include software installations and upgrades.
- Troubleshooting skills for VPN connectivity, dial-out, wireless routers
- Minimum 1 year of relevant experience working as IT Service Desk analyst
- Ability to diagnose and resolve general technical issues (on Windows, OS)
- Proven experience and knowledge from medium to high level in tech support on at least one of the following areas (SME)
- Network
- Cloud
- Exchange
- Mobile support
- Security
- Should be able to multitask
- Strong customer skills and customer oriented
- Should have excellent communication skills English / Spanish (oral and written)
- Should be smart, enthusiastic and a good team player
- Experience working on ticketing systems
- Ability and willingness to work in an environment providing 24x7x365 support
**Responsibilities**:
- Perform remote troubleshooting through diagnostic techniques
- Provide the best solution based on the issue and details provided by end user
- Collaborate with others to resolve complex issues
- Research un-resolved issues to the next level of support team
- Strictly adhere to SLAs and procedures
- Record events and problems and their resolution in logs
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
- Monitor the ticketing queues and work on the aging tickets
- Research solutions using available information resources
- Stay current with system information, changes and updates
**Main 3 mandatory skills**
- Multitasking
- Great customer service
- Proactive
- Previous experience to a position of relations with customers
Education Minimum High school Diploma
English proficiency mandatory
Our #wiproites have:
- Major medical expenses insurance for the employee and dependents (spouse and children up to age 25), includes plan ophthalmological and dental;
- Life insurance for employees (12 months base salary in case of natural death, 24 months in case of death accidental);
- Employee assistance program (24/7 medical, psychological and nutritional telephone assistance);
- 6 days of vacation after completing the first year of service; the period shall be increased by 2 days per year of service to the room.
After that, the period will increase 2 days after every 5 years of service;
- WiLearn platform with 300 technical training courses and access to Udemy with more than 40,000 trainings with certificates;
- Recognition program
Tipo de puesto: Tiempo completo
Salario: $30,000.00 - $40,000.00 al mes
Tipo de jornada:
- Turno de 8 horas
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.