08 feb
Zendesk, De Cv (Mexico
Ciudad de México
As a Social Impact Specialist at Zendesk, you will be instrumental in driving our mission to create meaningful change through social impact and sustainability initiatives. You’ll develop compelling narratives, impactful content, and programs that amplify Zendesk’s leadership in this space. Working closely with internal and external stakeholders, you’ll help ensure that Zendesk’s social impact and sustainability efforts are well-integrated into our broader goals and resonate with employees, customers, and communities alike.
Zendesk is reshaping the future of customer and employee experience through AI-powered service, and our Communications and Social Impact team plays a vital role in this transformation.
Our team ensures that Zendesk’s external reputation is strong, while internally, employees are connected to our goals and motivated to deliver excellence. By joining this team, you’ll have the chance to drive employee engagement and make a direct impact on how Zendesk’s workforce supports our ambitious vision for the future.
What you’ll do
1. Support the creation of impactful content and storytelling to amplify Zendesk’s social impact and sustainability initiatives, including newsroom articles, blogs, videos, and social media.
2. Assist in developing customer-facing materials such as pitch decks, customer letters, and sustainability messaging to ensure alignment with Zendesk’s strategy.
3. Collaborate on the execution of social impact programs, including global volunteering weeks, giving campaigns, and key events like Relate.
4. Track and analyze program performance, providing insights to improve the effectiveness of social impact and sustainability initiatives.
5. Help manage and refine Zendesk’s sustainability resources,
including the Global Impact Report and digital assets like the Sustainability Landing Page.
6. Contribute to the development of thought leadership around Tech for Nonprofits and social impact strategies, ensuring Zendesk’s leadership is recognized in this space.
7. Work with cross-functional teams including Sales, Marketing, and Legal to align on messaging and content creation for social impact and sustainability communications.
8. Collaborate with the broader Communications and Social Impact team to ensure consistent messaging and integration across internal and external channels.
9. Grow your expertise by exploring opportunities to rotate across Public Relations, Analyst Relations, Internal Communications, and Social Impact, contributing to Zendesk’s communications practice.
Requirements
1. 2+ years of experience in social impact, sustainability communications, or related fields.
2. Strong writing and storytelling skills, with experience creating content across formats such as blogs, videos, and social media.
3. Proven ability to manage multiple projects in a fast-paced environment.
4. Data-driven mindset, with experience tracking and analyzing program effectiveness.
5. Collaborative and team-oriented approach, with interest in cross-functional communication roles.
6. Passion for social impact and sustainability, with an eagerness to learn and contribute to Zendesk’s mission.
Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).
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