(P-006) Support Engineering Director, Audible

(P-006) Support Engineering Director, Audible

At Audible, we believe stories have the power to transform lives.
It's why we work with some of the world's leading creators to produce and share audio storytelling with our millions of global listeners.
We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other.We imagine, design, develop, and test software and applications that make up Audible's platform, connecting listeners with millions of stories.
As a Support Engineering Director, you'll anticipate and seek out obstacles before they occur,



and implement solutions that allow our engineers to fulfill strategic and tactical business goals.About This RoleYou will lead technical teams as a Support Engineering Director and be regarded as a support leader by peers across the company.
You will have a solid understanding of the business as it relates to the team's supported services and lead or participate in company-wide user groups to exchange support information, procedures, and best practices.You will be an expert in system design and configuration and contribute regularly to physical architecture design for the organization, especially for new services.
You will be involved in major technical decisions and work with development and QA teams to help increase service supportability, scalability, and performance.You will lead large initiatives that span many services such as efficiency and scaling, manage organization-wide outages ensuring accurate documentation and timely resolution, and define aggressive SLAs and drive the team to meet them through metrics creation and analysis.You will conduct cross-team monitor planning and reviews, have a strong understanding of the technologies, tools, procedures, resources, and best practices used to improve operational excellence,



and determine best practices for code management, support, code builds, and code deployments.You will participate and may drive operational excellence across teams, display the leadership core values in every activity, and may lead people or virtual teams.About AudibleAudible is the leading producer and provider of audio storytelling, sparking listeners' imaginations with immersive, cinematic experiences full of inspiration and insight to enrich our customers daily lives.We are a global company with an entrepreneurial spirit, supporting a culture of creativity and inclusion built on our People Principles and our mission to build more equitable communities in the cities we call home.BASIC QUALIFICATIONS3+ years of people management experience leading System Development teamsProficiency in one or more general-purpose programming languages such as Java, C/C++, C#, Objective C, Python, JavaScript, Ruby, or GoExperience designing, building, operating, and managing large-scale distributed systems or web servicesExperience engaging and influencing senior leaders using both verbal and written communication toolsPREFERRED QUALIFICATIONSExpertise in operational excellence, security compliance, and distributed systems' resiliencyKnowledge of professional software engineering practices & best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operationsExpertise in operations of highly available and scalable software systems with large customer basesExcellent communication abilities, both verbal and written, including long-form business writing on complex topicsAbility to drive effective teamwork, collaboration and commitmentExcellent analytical problem solving and troubleshooting skillsAbility to coordinate between technical teams, peers and business stakeholdersAbility to quickly learn and adopt new technologiesExperience managing on-call support coverage, escalation and critical issue managementExperience in contributing to the definition and implementation of automation opportunities within an operations environmentExperience in root cause analysis and error correction, identifying changes to procedures and systems to implement long term fixes and avoid repeating issue

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