07 feb
Randstad México
Tlajomulco de Zúñiga
Be part of our team to provide customer service and billing support, solving any issues related to a customer's account.
Requirements:
Advanced English Fluency to engage with U.S. customers
Experience using a personal computer and Microsoft Office products is a must
1 year of Customer service experience. (billing, collections).
Ability to train/work 5 days (40 hours during operation hours) + 2 resting days per week. Our center operates from 7:00 am to 9:30 pm CST, Monday to Friday (considering Daylight Saving Time &Holidays)
What you?ll do:
Have effective communication and negotiation skills, being able to overcome objections and find solutions.
Achieve collection goals by providing customer service and then secure collecting as much as possible, as soon as possible as human as possible.
Effective win - win negotiation on overdue account payments
General billing support to clarify doubts, orders and complaints regarding overdue payments or fees
Listen, respond, and resolve consistently on every call throughout your shift.
Be comfortable using a personal computer to take notes and research billing questions while engaging with customers on the phone.
Available to be selected now and schedule your START DATE on March 2025!
Advanced Conversational English to converse seamlessly with U.S. customers.
Personal Computer experience with Microsoft Windows and Office.
Previous experience in customer care, billing, collections, or similar roles is highly desired.
Ability to train/work 40 hours per week during operation hours from 7:00 am to 9:15 pm CST, Monday to Friday (considering Daylight Saving Time & Holidays) - WEEKENDS OFF
Ability to work in the office 100% of the time
Changing the speed of business comes with many rewards ?starting with your paycheck:
Monthly Base Salary: MXN$18,225 (before Taxes)
Monthly Grocery vouchers MXN $1,583 every 14 days
Monthly Restaurant vouchers MXN $1,267 every 14 days
Once you?re a part of the team, you?ll gain some amazing perks and benefits including:
Life Insurance
Vacation days, plus three personal days, onsite medical and more.
50% discount on five lines of AT&T; Wireless service.
Paid starting from your first day of training, including some benefits like meal and grocery vouchers.
Training Payment & Expectations
Full payment and benefits start since your day-1-training. You will be required to attend 100% of your Training at the Office (between 1-3 months). During your 90 days trial period you will not be authorized to request vacation or personal days off.
Is it a remote job? This is not a remote.
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.