06 feb
Carza Consulting
Xico
We are looking for our next **IT Support Engineer - System Administrator** at Mexico City.
**Main responsibilities of our System Administrator**:- Performing installations, configuring, maintenance, and repairs of all hardware/software technologies.- Troubleshooting and providing technical support to employees on-site and remote within SLA,
or within a timely manner.- Creating and managing system permissions and user accounts.- Performing regular security tests and security monitoring.- Manages accurate and proper records of Company' hardware and software assets.- Maintaining networks and network file systems- Contributes to the improvement and enhancement of day-to-day processes and procedures.- Collaborates with global IT teams on 2nd level/out-of-scope issues.- Manages suppliers for the repair, replacement, and maintenance of hardware, software, and technology services.- Might be assigned to specific projects that contributes with IT performance of Mexican branch.
**What do we need from you**:- Bachelor's degree in information technology or related field; OR a combination of work experience and education equivalent to a 4-year college degree in a technology related discipline.- Minimum of 2 years related work experience in IT support & systems administration.
Experience within BPO's, Contact Center, Call-Center environments can give you a boost in hiring process.- Knowledge in SQL, Windows Server.- Knowledge in Networking, Switches, Routers, CCTV and SIP maintenance.- Office365, Google Cloud, Apple OS/iOS, TeamViewer, Anydesk, Zendesk or similar.- Advanced English level (will be supervised and with constant communication with global teams)**Non-technical skills that will stand you out**:- Superior customer service skills.- Proficient problem-solving and communication skills.- Ability to work independently and collaboratively in a fast-paced educational environment.
**Our offer is**:- Monthly Salary up to 20k gross a 30k gross- By-law benefits: IMSS, Aguinaldo 15 days, 25% Vacation Bonus, By-law vacation periods.- Work schedule: Mond-Sat, 8am-5pm.- Location: PolancoTipo de puesto: Tiempo completoSueldo: $20,000.00 - $30,000.00 al mesTipo de jornada:- Turno de 10 horasLugar de trabajo: Empleo presencial
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