06 feb
Entrust Datacard
Xico
.Career Growth, Flexibility and Collaboration!Entrust is an innovative leader in identity-centric security solutions, providing an integrated platform of scalable, AI-enabled security offerings.
Headquartered in Minnesota, we offer our colleagues the ability to work globally, in a flexible and collaborative environment.
Our team makes an impact!
!The Company: Entrust relies on curious, dedicated and innovative individuals whom anticipate the future and provide solutions for a more connected, mobile and secure world.
Entrust's technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers.We Believe:
Securing identities is most effective when we value all identities.
We are committed to ensuring that, through diversity and inclusion, the many voices that make up our communities are heard.
From unconscious bias training for managers to global affinity groups that create connections both within and across our enterprise, Entrust expects and encourages all individuals to accept and respect one another.
And, of course, to be themselves.We're looking for a Technical Product Support Specialist Tier 1 - Mexico City - 10 AM to 7 PM Central TimeThe Technical Product Support is responsible for the support of CardWizard Solutions on customer server hardware, Windows Active Directory/ DNS/ WINS/DHCP, as well as Windows Servers in web, application and database environments to our customers in Mexico and channel partners around the world.How you will make an impact:Provide support to assist customers and technicians with difficult technical issuesRespond to inquiries for support requests from customers, distributors and other internal teams in a timely manner.
Utilize phone,
email and remote connections to investigate customer issuesResolve customer issues escalated from 1st level Phone Support and on-site technicians, escalating to engineering for additional support when neededSupport end-user installations, configurations, updates and migrations through problems.
Act as direct contact with internal and external customers.Qualifications:Basic Qualifications:2+ years of experience in an IT environmentExcellent verbal communications and customer skillsProficient problem solving and troubleshooting skillsExperience in general networking technologies and conceptsExperience configuring and maintaining Windows Server environments associated tool and utilities
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.