Senior Service Delivery Consultant [ACF952]

Senior Service Delivery Consultant [ACF952]

Senior Service Delivery ConsultantApply locations Mexico City time type Full time posted on Posted 24 Days Ago job requisition id R-208597Who we areFor over 50 years, we have worked closely with investment and asset managers to become the world's leading provider of integrated investment management solutions.
We are 3,200+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds in general.SimCorp is an equal opportunity employer.
We are committed to building a culture where diverse perspectives and expertise are integrated in our everyday work.
We believe in the continual growth and development of our employees,



so that we can provide best-in-class solutions to our clients.While striving to deliver client value, we believe it is vital to consider our people and our planet in every business decision we make.
Acting responsibly is not optional.
It is essential.What you will be responsible forBe a point of contact for client installation of SimCorp Data Management SolutionMaintain client's installation and identify projects for improvements of client's installation.
Investigate and resolve issues that require product domain knowledge according to defined SLA.
Analyze problems and issues which occur in SimCorp Dimension at existing clients independently to provide convincing and timely solutions to our clients, receiving advice and guidance only on more complex issues.Resolve client service requests (ad-hoc reports, license renewals, file-copies...)Co-operate closely with SimCorp developers to combine business and technical know-how in analyzing client issues and requirements to provide optimal solutions both from a business and technical perspective.Take part in validation and testing activities as needed.Ensure high quality of all deliverables provided to the client.Build and maintain Product knowledge base.Maintain client installation information.Provide feedback to Product Division and Global Standards on product quality and client needs.Support implementing projects to improve existing client installations.Where possible, identify where clients can use standard configurations versus bespoke solutions and move clients to standard configurations.Identify and drive development of new Service Offerings with focus on bringing optimal value to our clients.Identify where clients can use new license modules & services.Become trusted adviser of our clients around the world.What we value (our requirements)Experience with operating standard applications, preferable in the financial sector, troubleshooting, resolving issues and/or being an SME for application usage.Fluency in English.Experience with PL/SQL scripting, XML/XSL, json/yaml, Powershell scripting or similar scripting language.Desirable skills:Experience in working in a larger IT department or operational Team or Application support on L2 or L3 levels.Knowledge of Cloud operations (AWS, Azure) is a plus.Basic business understanding of Financial Data Management (reference data, portfolio pricing, corporate actions).Experience in maintenance of SimCorp Data Management Solution (Formerly GAIN product).Education in Computer Science, Mathematics, Physics, Business Administration,



or similar academic background.Experience in working in a larger IT department or operational Team or Application support on L2 or L3 levels.Soft Skills:Strong analytical skills.Strong interpersonal skills and a self-assured approach.Excellent communication and presentation skills including listening skills.Proactive nature and a natural drive for problem solving.Enthusiastic, committed and result-oriented.Next StepsPlease click below to apply and to learn more about the vacancy and what SimCorp offers regarding salary, benefits, and perks.
Applications are continuously assessed, so please send your CV in English as soon as possible.
If you are interested in being a part of SimCorp but are not sure this role is the right fit, submit your CV anyway.
SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to help you discover the right role for you.




The approximate time to consider your CV is three weeks.We are eager to continually improve our talent acquisition process and make everyone's experience positive and valuable.
Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.
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