PM-228 | Customer Service Representative

PM-228 | Customer Service Representative

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**The **Opportunity**:Avantor is looking for a dedicated Customer Service Representative.
This position is located onsite in Mexico City, MX near The World Trade Center.This is an intermediate-level position.
The primary purpose of this position is to answer routine questions and issues from external or internal customers.
Frequently escalates more complex customer complaints or issues to more senior customer service representatives.The hours for this position will be adjusted as follows:9:00am - 6:00pm CSTIf you have a background in Customer Service or Customer Support and this position is of interest - let's talk!
**What we're looking for**- ** Education** High school diploma required; Bachelor's degree a plus- ** Experience**:



1-3 years applicable experience in a customer relationship type role (sales, call center, etc.
)- ** Must be bilingual in English & Spanish** (**C-1 & C-2 LEVEL)**- Strong communication skills, both verbal and written- Ability to work with members of the immediate team, as well as employees in other departments, while demonstrating the ability to work independently- Proven problem-solving skills and resourcefulness- Ability to manage multiple priorities in a fast-paced and complex environment- Good organization and time management skills- Attentive and active listening abilities- Ability to maintain composure and positive attitude during difficult times- Intermediate computer skills required; must be able to work inmultiple systems concurrently, often using multiple monitors- ** Preferred Qualifications**:Familiarity with SAP system helpful**How you will thrive and create an impact**- Owns the customer request and experience from initiation to conclusion.- Processes, via computer, all customer requests.
Utilizes multiple and often complex systems, programs,



and monitors in order to research information.- Researches and resolves customer issues, expedites back orders, handles requests for returns and other special requests.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.- Proactively interacts with outside sales force to ensure regular communication on pricing and other customer concerns.
Provides high-level, quality service, closely aligned with sales, to enable sales growth.- Follows up with Sales Department, suppliers,



and customers on any outstanding issues.- Looks for opportunities to provide solutions.- Makes recommendations on areas for process improvement.- Make decisions based on policies and past precedence, seeking guidance as necessary.- Accountable to performance metrics such as schedule adherence, productivity standards and quality standards.- Performs other duties as assigned

El anuncio original lo puedes encontrar en Kit Empleo:
https://www.kitempleo.com.mx/empleo/138879861/pm-228-customer-service-representative-xico/?utm_source=html