06 feb
At&Amp;T
Naucalpan de Juárez
.Job Description:At AT&T; we´re redefining the future of connectivity.
At our core is a passion to serve our customers with products and services that create connections, improve lives, and allow millions to share the stories and experiences that matter.Responsible for supporting a diverse range of internal end-to-end information technology systems, infrastructure, and services across multiple regions and countries.
Works as part of a team of skilled IT professionals to ensure the seamless delivery of end-to-end support in various languages and time zones, while adhering to local and international technology standards and business practices.As Lead Technical Support, you will be responsible for:Day-to-day operations,
incident management, disaster recovery procedures, technical support, administration, implementation, maintenance, monitoring, and configuration for client Operating Systems and Software on Hosted Virtual Desktop (HVD) and physical devices (laptop, desktop, (mobile) thin clients), with a primary focus on HVD.Hosted Virtual Desktop management running on VMWare:Create, manage, and maintain golden Windows images; ensure the release of new Operating System versions, security patches, optimizations, and configurations.Application virtualization using VMWare AppVolumes; create, test, deploy, and manage the application lifecycle.Manage and configure end user profile solutions VMWare DEM/FSLogix.Act as a vocal point and work with internal businesses and project teams for HVD onboarding, new applications, etc.
(Mobile) Thin Clients management using HP Device Manager (HPDM):Create, manage, and maintain Linux (ThinPro) and Windows images; ensure the release of new Operating System versions, security patches, updates,
and optimizations.Package and maintain applications; create, test, deploy, and manage the application lifecycle.Provide support for critical business services (CBS), ensuring break/fix resolution, application deployment/upgrades, security patching, and remediation:Configuration of KMS services, AD Group Policy management for various components.Manage configurations and upgrades for VMWare AppVolumes, VMWare DEM, Workspace One, FSLogix, HPDM.Cloud-related services like Microsoft Intune management including AutoPilot, M365 license management.Support the advance remote assistance (ARA) program as required,
providing first-line technology support for AT&T; associates across the international region utilizing various tools and techniques.Develop and support customized business and operational solutions that satisfy local regulatory, statutory, and multi-language requirements.Ensure compliance with AT&T; Information Security Policies and relevant legislative, regulatory, data privacy, and audit requirements (i.E., Internal, External, SOX, PCI, etc.)
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.