Customer Service Manager (UL28)

Customer Service Manager (UL28)

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About UsAt The/Studio, our vision is to empower individuals, regardless of their expertise, to unleash their creativity and bring their unique ideas to life through the production of custom products.
We are committed to delivering top-quality customized products that not only exceed expectations but also provide a seamless and awe-inspiring experience via our exceptional team and AI-integrated systems.
By shouldering the manufacturing burdens, we liberate our customers to focus on their true passions, driving them towards remarkable success and fulfillment.
Together, we turn dreams into tangible realities and shape a world where creativity knows no bounds.Our headquarters are in Los Angeles, California,



but we are a truly global company with team-members across the U.S., Europe, South America, Africa, and Asia/Pacific.
We have gone to a fully remote working platform so that we can attract the world's best talent.All roles at The/Studio are 100% remote from anywhere in the world, as long as you have all your tools and a fast, stable internet connection!We know that some applicants will not meet all the requirements, so we encourage you to apply anyway so we can determine if something else might be a good fit!
The RoleAs a Customer Service Manager, you will play a key role in leading our customer service team, ensuring efficient, high-quality service delivery, and helping us maintain our reputation for outstanding client relationships.
You will oversee the team responsible for answering inquiries, resolving issues, and supporting our clients throughout their journey with us.
You will be a critical liaison between the customer service department and other teams, working to continuously improve processes and enhance the overall client experience.Responsibilities:Lead, mentor,



and manage the day-to-day operations of the Customer Service team.Train and develop team members to ensure they have the tools and knowledge to perform at their best.Act as an escalation point for complex or high-priority customer issues, working closely with customers to resolve concerns efficiently.Monitor customer interactions and feedback to identify trends, opportunities for improvement, and potential areas of innovation.Work with cross-functional teams (Sales, Marketing, Design, and Operations) to ensure customer expectations are met and exceeded.Develop and implement best practices for customer service processes and workflows.Analyze customer service metrics to track team performance and customer satisfaction, providing regular reporting to leadership.Drive initiatives to enhance customer loyalty, satisfaction,



and retention.Create and maintain detailed customer service documentation, FAQs, and knowledge base content.Foster a positive, solution-oriented work environment, ensuring the team feels supported and empowered.Qualifications:5+ years of experience in customer service, with at least 2 years in a leadership or managerial role

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https://www.kitempleo.com.mx/empleo/138844367/customer-service-manager-ul28-xico/?utm_source=html