06 feb
Allstate Insurance
Xico
Customer Service Experience page is loaded
Customer Service ExperienceApply remote type In Office locations National General Tijuana time type Full time posted on Posted 2 Days Ago time left to apply End Date: February 28, 2025 (22 days left to apply) job requisition id R11049
Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs.
It's how we've become industry leaders in property and casualty insurance servicing.
We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more.
Job Description About Integon
Integon is a division in Mexico of one of the largest insurance companies in the United States of America.
Since 2019, it has been certified as a Great Place To Work.
Integon provides support to its insurance company affiliates, offering property and casualty insurance products.
At Integon, our customer support roles are central to our operations.
As a member of our team, you will be the friendly voice that our clients rely on for support and guidance.
Your focus will be ensuring that our customers feel valued and understood.
Our Benefits Full paid during trainingNine days of Paid Time Off (PTO) in addition to regular vacationsFully reported wages to IMSS and InfonavitWeekly food vouchers of $304 MXNWeekly PaymentLife and burial insuranceParking On-siteWellness Center On-siteExclusive coffee shop on-siteSpecial discounts at establishmentsEmployee Referral ProgramMonthly activities and celebrationsAbout the role This role involves managing moderate to complex inquiries and handling various protection plan questions from internal customers.
It addresses service concerns efficiently and professionally, ensuring accuracy while documenting customer requests and providing a great customer experience.
Key Responsibilities: Inputs and tracks information into the appropriate databases provided.Remain current on new marketing campaigns in order to respond appropriately to marketing-related inquiries using all available resource tools provided.Handle any requests regarding customer documentation, clearly explaining them including any follow-ups required on our customer's part and updates as warranted.Working knowledge of protection plans policies and related processes and procedures.Education and Experience Call Center experience (Preferred)Insurance industry knowledge (Preferred)Minimum Skills and Competencies: The following skills and abilities are required.
Adjustments can be made for individuals with disabilities.
Fully Bilingual (English/Spanish)Must be customer-focused and able to effectively troubleshoot and resolve questions and concerns.Able to multitask and manage multiple systems daily.Desired Skills: Previous experience in insurance customer service.For this position, we offer up to $24,000 MXN monthly before taxes.
Two days off weekly
Start date: Friday March 14 2025
Last day to apply: Friday February 28 2025
Apply today and be part of our team!
At Integon, great things happen when our people work together.
That's why when you join our team, we make sure it isn't just a job — it's an opportunity.
One that takes your skills and pushes them to the next level.
One that encourages you to challenge the status quo.
And one where you can impact the future for the greater good.
You'll do all this in a flexible environment that embraces connection and belonging.
And with the recognition of several inclusivity and diversity awards, we've proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands.
Greater Together. In the event you need assistance or accommodation in completing your online application, please contact Integon via WhatsApp at (phone hidden)
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