06 feb
The Peninsular and Oriental Steam Navigation
Ciudad de México
Description
We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain – from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions.
The Freight Forwarding Operations and Customer Service Agent-Ocean will build and maintain strong relationships with key customers, addressing their concerns, resolving issues and ensuring their satisfaction. Continuously assess customer needs, market trends and competitors to enhance service offerings and maintain a competitive edge.
KEY ACCOUNTABILITIES
- Manage file creation and all services associated with freight forwarding and logistics.
- Assist with account start-up. Liaison with sales to ensure required documentation/information needed for the SOP are provided.
- Monitor/audit files weekly for compliance of estimate input, profit margin setting and timely invoicing.
- Assist clients in their day-by-day requests related to export/import documentation in order to ensure proper execution to the transportation files.
- Provide clients with complete Flight/Sailing details in order to ensure proper flow in information is guaranteed.
- Liaise with Airlines/Ocean lines in order to procure the best possible solutions (capacity and cost) to be utilized upon execution of transportation files.
- Liaise with DPW internal Network and external Partner Agents in order to guarantee the best possible service assistance.
- Act quickly upon possible emergency situations that may arise within the life of an Air/Ocean file.
- Network with your fellow Operations colleagues to ensure proper support is given in case of workflow overload.
QUALIFICATIONS
- Graduate in any field
EXPERIENCE
- At least 3 years of relevant and recent experience in Freight Forwarding Operations and Customer Service
- Freight Forwarding experience is mandatory.
ABOUT DP WORLD
We deliver our services through an interconnected global network of 128 business units in 60 countries across six continents, with a significant presence both in high-growth and mature markets. Wherever we operate, we integrate sustainability and responsible corporate citizenship into our activities, striving for a positive contribution to the economies and communities where we live and work.
Our dedicated, diverse and professional team of more than 103, 000 employees from 150 countries is committed to delivering unrivalled value to our customers and partners.
We do this by focusing on mutually beneficial relationships – with governments, shippers, traders, and other stakeholders along the global supply chain – relationships built on a foundation of mutual trust and enduring partnership. We think ahead, anticipate change and deploy industry-leading technology to further broaden our digital vision to disrupt world trade and create the smartest, most efficient and innovative solutions, while ensuring a positive and sustainable impact on economies, societies and our planet.
DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.
By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.