05 feb
Flexstaffer
Xico
Salary: $6-$8USD / hour (40 hours per week)Shifts: 8 hours per day, may include weekend work; work hours can be scheduled anytime between 6am EST and 10pm EST (please do not apply if you cannot work within these hours).Fully Bilingual role in Spanish and English (C2 Level)Please apply with a PDF copy of your resume (1-2 pages max); any other format will not be accepted.If you are currently in school part time, full time or otherwise,
please do not apply as this will disqualify you as a candidate for the client due to the overtime and scheduling requirements.Company Description:Flexstaffer is an invite-only freelancer platform that matches high-caliber global freelance talent with US-based startups and enterprises.Role Description:This is a remote contract role for a Customer Support Representative for our client company, an appointment scheduling app.
The Customer Support Representative will be responsible for providing exceptional customer service by addressing and resolving customer inquiries through email, chat tickets, or video calls.
The representative will troubleshoot technical issues, escalate problems to the appropriate team members, and ensure customer satisfaction.Qualifications:REQUIRED: Technical skills: CRM experience (minimum 1 year experience with a CRM tool such as HubSpot, Zoho, Zendesk, Salesforce, etc.
)Excellent organizational and time management skills to handle multiple tickets simultaneously, ensuring timely responses and resolutions.Proven customer service experience and a track record of meeting and exceeding Key Performance Indicators (KPIs) related to customer service, including but not limited to response times, ticket resolution, problem-solving, troubleshooting,
and customer satisfaction metrics.Experience in a similar industry/remote work is a plus.Associate's or Bachelor's degree preferred.High-speed reliable internet.Employment Type: ContractSeniority Level:Entry levelIndustries:Staffing and Recruiting#J-18808-Ljbffr
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.