[EBS-892] Automotive Claims Representative (Bilingual English/Spanish)

[EBS-892] Automotive Claims Representative (Bilingual English/Spanish)

.Automotive Claims RepresentativeExpect more than a job.Our values are the heartbeat of our organization and we live, breathe, and play by them every day.
Join our team as an Automotive Claims Representative and experience the satisfaction of being part of a unique culture.
As a Percepta team member, you can expect:Culture of Service: to be treated like you are the customer from day one.Teamwork: belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributions.Respect: a team that is accountable, dependable, and gives you their full attention.Proactive: to surround yourself with solution-oriented people who strive to improve themselves, others,



and the organization.Diversity: be a part of our growing diverse and community-minded organization that is all about having fun!Competitive compensation: we take care of family, which is why we offer more than just competitive wages and great benefits.
Our programs offer incentives and promote physical, mental, and financial wellness.Do You:Like to work on your own car?Work at a dealership or auto parts store and are looking for a more comfortable opportunity?Like to help people who have questions about automotive repair?Then we have the full-time opening for you.What You'll Be DoingHandles inbound contacts (phone and web) from dealerships, independent repair facilities, and customers to provide information and prior approval for automotive repairs in support of extended service contract business.During a Typical Day, You'llReceive inbound contacts (calls and web) from dealerships, Competitive Make dealerships,



and independent repair facilities regarding extended service contract coverage and provide claims adjudication per contract terms and contact handling processes.Through use of technology and scripts, listen to the callers' requests and provide appropriate levels of authorization in an efficient professional manner.Receive inbound calls from contract holders to verify contract coverage or review claim participation issues.Process prior approval requests for repairs performed on company lease vehicles according to program guidelines.Verify cause of failure is covered under the service contract through the use of probing questions.Identify when a requested repair is covered under another warranty, service contract, improper previous repair, or pre-existing condition.Ask probing questions to obtain all pertinent claim information.Utilize web-based automotive technical information to verify repair procedures, labor time allowances,



and part pricing is consistent with recommended repairs and contract coverage.Request additional information from the repair facility (digital photos, technical escalation, or physical inspection) when automotive knowledge indicates the recommended repair may not be covered by the contract.Effectively negotiate part pricing and labor allowances when required

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