05 feb
Solera
Xico
Who We Are
- The Role
The Team Lead Technical Support Specialist provides technical assistance to internal and external customers.
This High-level specialist should receive very little instructions on routine work; exercises prudent judgment within the defined processes and practices of the department in troubleshooting and developing solutions to a variety of complex problems and technical issues involving software and hardware.
The Technical Support Specialist should have the ability to communication vertically and horizontally by delivering coaching and reporting.
ESSENTIAL RESPONSIBILITIES AND DUTIES:
- Frequent use and general knowledge of industry practices, techniques, and standards.
- Develops solutions to a variety of problems of moderate scope and complexity.
- Consistently refers to policies and practices for guidance.Exercises good judgment within defined procedures and practices to determine appropriate action
- Able to identify software/hardware trends
- Reports Failure Requests with limited guidance and in a timely manner in order to initiate the bug tracking process to Tier 2 - Provide management with comprehensive weekly status reports and situation updates
- Provides additional support if requested or necessary.
- Recommends and implements technical solutions for our customers
- May perform other duties as assigned (training, case reviews, customer meetings)
- Sets the example for Associate Specialist ensuring department objectives and directives are achieved
- Provides enterprise 24/7 support for all Omnitracs' products and Services
- Flexible schedule
- Provide Management with weekly status reports
QUALIFICATIONS:
- EDUCATION: Bachelors' degree in Computer Science or Information Systems desired
- CERTIFICATIONS: Technical Training or Certificate Program,
preferred
- EXPERIENCE: 8-12 years' experience of high-level technical support, networking, operating systems or software troubleshooting experience; and/or 8-12 years' experience in a technical customer service role, preferred.
KNOWLEDGE/SKILLS/ABILITIES:
- Working knowledge of hardware Operating systems
- Working knowledge of database concepts and platforms
- Understanding of troubleshooting tools and technologies
- Strong verbal and written skills
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.