05 feb
Orum
Nuevo Casas Grandes
.Orum is making sales human again through conversations.
We are an AI-driven, live conversation platform that accelerates sales teams by empowering salespeople to achieve more.
Orum increases sales efficiency, speeds up pipeline growth, and lowers customer acquisition costs for various companies ranging in size from start-ups to large enterprises.
Sales teams using Orum see consistent conversations, more meetings booked, and shorter rep ramp time - all while having fun and not burning out.
We are beyond excited to hire an empowered,
remote-first community to support Orum's next growth phase!Our Mission is to accelerate sales teams by empowering salespeople to achieve more.Our Vision is to be an iconic company that makes work more human, meaningful, and connected.
**Orum Customer Support Team's Mission** is to inform, assist, and guide customers through the power of unparalleled customer service.
Our responsive and knowledgeable representatives drive customer loyalty through providing effortless support experiences and delivering swift, holistic, and lasting resolutions.
**Operate above the line** - we take ownership, seek solutions, and lean into tough conversations.
**Active listeners** - we ask questions and look for underlying concerns that connect to a larger customer needDedicated to the Mission - we provide constant updates and deliver swift resolutions.
**Ambassador**:- we represent Orum to our customers and leverage cross-functional relationships to ensure feedback is delivered and heard.
**Technical and industry experts**:- we master the product, integrations, sales techniques, and trending strategies.The **Technical Support Representative** will be responsible for executing a support system that is designed to be as effortless as possible for our customers.
**Salary**:The base salary range is**up to $700,000 MXN.
If you're selected, we'll make an offer that matches the experience you're coming with.
We respect your time and don't intend to waste it.
**_Please keep reading..._****What You'll Do**:- Efficiently operate a high-volume, multi-channel ticket queue, handling complex cases that may take a month or more to resolve.- Serve as an escalation point for intricate support requests, troubleshooting complex integrations and sophisticated software setups.- Provide holistic solutions to fully resolve support requests, anticipating downstream impacts for seamless, world-class customer support.- Master Orum's product suite and its integrated technologies,
becoming a go-to resource for both customers and internal teams.- Create and update knowledge base content to empower self-service options for internal and external users.- Critically evaluate and improve support processes to enhance best practices and elevate the effortless customer experience.- Contribute to the growth of the support team by participating in training, coaching, and mentorship
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.