05 feb
Xl.Net
Nuevo Casas Grandes
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**IT Support / Service Desk Engineer**Let us introduce you to XL.Net.
We are the best and fastest growing Technology Management Partner in the Chicago area, with no plans on slowing down.
We have a unique approach to our success.
We combine leading technical automation and tools, operational processes, and effective training with talented XLnetters and leaders.
We provide solutions and deliver results to our companies making them loyal customers.
As an XLnetter, you will be providing services for our clients that you are proud to represent**Why XL.Net?
**We are an exciting, team-oriented, growing organization with immense opportunities for growth.
**What would make us even more successful?
You**XL.Net is looking for an experienced IT Service Desk Engineer to join our team.
This is a full-time position remote position.We are already unparalleled in the solutions that we offer to our customers, but we know the other half of our success is acquiring the best employees to deliver those solutions.
We are looking for those with the abilities to multi-task, problem-solve, proactively answer the "How-to" questions, and work collaboratively with the XL.Net team.
Outstanding listening and communication skills are a must, for it is imperative that our clients get the best service we have to offer.
Navigating challenging situations in a professional manner, while articulating confident solutions to our customer's concerns and needs will make you successful in this role.
**Individual Responsibilities**- Delighting customers with quality service IT support- Committed to providing excellent customer service- Manage expectations of customers- Use your impressive communication and problem-solving skills to continually surpass our own status as the best IT service organization in the Chicagoland area- Resolve customer issues as quickly as possible to minimize downtime- Assist in the ongoing development of the support knowledgebase**Qualifications**- Associates or Bachelor's degree completed in a computer technology related program or comparable experience- 3 - 5 years experience providing support to end-users and IT infrastructure- Understanding of IT best practices- Ability to work in a team environment- A desire to continually learn new technologies and improve their skillset- Assertiveness in pursuing resolutions to issues- Must have strong problem solving and organization skills- Strong verbal, written, telephone, and customer service skills- High attention to detail- Must be able to manage multiple work items at one time with a high sense of urgency- Experience and familiarity with the following: Microsoft Office Suites, Microsoft Window desktop and server systems as well as Active Directory- Experience with Apple and Linux is a plus- Solid understanding of networking (TCP/IP, DNS, routing, subnetting, etc.)
and remote access technologies (VPN, terminal services, etc
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.