06 feb
Glia
Cuauhtémoc
About Glia
Our awardwinning technology powers conversations with customers for some of the worlds largest enterprises. We believe that combining the human touch with technology is the best way to create amazing customer experiences. When human abilities such as problemsolving, creative thinking and relationship building are enhanced with technology... magical moments happen.
Were growing rapidly, and seeking a passionate professional to join our Client Engineering team in Mexico City as an EntryLevel Technical Support Engineer.
The Role
As part of our CE Team, youll help our customers resolve complex technical problems, providing proactive guidance, and adding value through the use of Glias technologies.
Youll deliver recommendations to make our customers integrations secure, scalable, and seamless. A TSE is effective, capable of managing demanding workloads, and excels at prioritizations and evaluation of situational urgency.
What youll do
A regular day in the life of a TSE at Glia consists of resolving technical inquiries with our customers and partners, helping them achieve their goals through Glias Digital Customer Service platform while maintaining high standards. An Entry Technical Support Engineer at Glia
Works with our customers and partners developers, architects, business analysts, and support personnel to set up complex technical integrations.
Collaborates with the Glia Product and Engineering teams using JIRA tickets, to report reproducible bugs, and Slack
Provides support to our clients by conducting effective troubleshooting on bugs and defects raised via our Service Desk or virtual channels.
Helps our customers to understand the finer points of Glias capabilities and influences them to implement best practices.
Interacts, collaborates, and networks with Engineering,
Product Management, and Customer Success in search for solutions
Be ready to work in a fastpaced environment
Requirements
Willingness to work shifts in New York time EST time zone UTC5 to service our American clients on the east coast.
Strong customer empathy. Desire to deliver positive, delightful customer experiences by identifying their problems and guiding them through complex technical solutions.
Excellent reading, listening, and writing skills in English
Good knowledge of RESTful technology, previous experience with APIs, and the ability to understand and troubleshoot issues with cloud solutions.
A firm understanding of the technology stacks common to the Web ecosystem.
High competency in communicating complex issues to both technical and nontechnical audiences.
Ability to professionally and diplomatically address customer concerns and provide concise feedback
Bachelors Degree in Software Engineering, Computer Science or equivalent
Bonus
Skilled in troubleshooting network connectivity issues, with an understanding of TCPUDP, and basics of SSLTLS. Understanding of WebRTC and other web technologies.
Experience with communicationstelecommunications technology.
Broad capabilities to troubleshoot serverside code C, Java, Node.js, Ruby, or PHP and clientside code JavaScript, Android, iOS
Bolsa de trabajo México ofrecemos puesto de Entry level Technical Support Engineer Mexico City para el sector de Informatica Telecomunicaciones en la empresa Glia de Cuauhtémoc. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Tiempo Completo.
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.