04 feb
Siemens
Guadalajara
Position Overview:**Responsibilities**:- Respond and resolve customer problems in a timely and accurate manner while providing excellent customer service.- Maintain extreme accuracy addressing customer inquiries- Follow-up with customers for inquiries related to orders to minimize error- Follow guidelines and coding as outlined by department- Manages customer supply chain logistics globallyRequired Knowledge/Skills, Education, and Experience:- Specialized skill training for supply chain may be required.- Associates degree in related discipline is preferred.- 2+ years of practical Customer Support experience- Demonstrated ability to address customer inquiries/escalations- Demonstrated logical reasoning,
situational and time management while presenting a positive attitude with customers and co-workers.- High Level of professionalism and excellent customer service skills.- Ability to multitask and handle a high volume of work accurately.- Excellent verbal, written, and organization skills.- Will need to take internal product and/or other training classes.- Ability to work within a team office environment.- Must be a self-starter and work independently of immediate supervision- Ability and desire to learn assigned business segment product line.- Ability to successfully complete required training in a timely manner- Strong data analytical and problem-solving skills in identifying patterns and trends.- Proficient with Microsoft Suites and SalesForce software.Preferred Knowledge/Skills, Education, and Experience:- Knowledge of SAP, CRM systems and Quotation tools.- 2+ years of practical Customer Support experience supporting industrial, construction, mechanical,
and/ or electrical industries.- Effective verbal communication when speaking direct to customers- Proven ability to follow a variety of guidelines outlined by customers and company standards- Ability to perform over 10,000 ksh (40 WPM)Additional ongoing responsibilities:- Develop lasting professional relationships within organization such as: distribution centers, warehouses, sales personnel, standard pricing teams, product managers, and purchasing personnel.- Understand the business unit organizational charts allowing you to escalate and resolve issues within the organization.
**Organization**: Smart Infrastructure**Company**: Siemens, S.A. de C.V.**Experience Level**: Mid-level Professional**Full / Part time**: Full-time
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