[RM656] - Csc Mx -Order Management Agent 1

[RM656] - Csc Mx -Order Management Agent 1

Position Overview:
**Responsibilities**:

- Respond and resolve customer problems in a timely and accurate manner while providing excellent customer service.
- Maintain extreme accuracy addressing customer inquiries
- Follow-up with customers for inquiries related to orders to minimize error
- Follow guidelines and coding as outlined by department
- Manages customer supply chain logistics globally

Required Knowledge/Skills, Education, and Experience:

- Specialized skill training for supply chain may be required.
- Associates degree in related discipline is preferred.
- 2+ years of practical Customer Support experience
- Demonstrated ability to address customer inquiries/escalations
- Demonstrated logical reasoning,



situational and time management while presenting a positive attitude with customers and co-workers.
- High Level of professionalism and excellent customer service skills.
- Ability to multitask and handle a high volume of work accurately.
- Excellent verbal, written, and organization skills.
- Will need to take internal product and/or other training classes.
- Ability to work within a team office environment.
- Must be a self-starter and work independently of immediate supervision
- Ability and desire to learn assigned business segment product line.
- Ability to successfully complete required training in a timely manner
- Strong data analytical and problem-solving skills in identifying patterns and trends.
- Proficient with Microsoft Suites and SalesForce software.
Preferred Knowledge/Skills, Education, and Experience:

- Knowledge of SAP, CRM systems and Quotation tools.
- 2+ years of practical Customer Support experience supporting industrial, construction, mechanical, and/ or electrical industries.




- Effective verbal communication when speaking direct to customers
- Proven ability to follow a variety of guidelines outlined by customers and company standards
- Ability to perform over 10,000 ksh (40 WPM)

Additional ongoing responsibilities:

- Develop lasting professional relationships within organization such as: distribution centers, warehouses, sales personnel, standard pricing teams, product managers, and purchasing personnel.
- Understand the business unit organizational charts allowing you to escalate and resolve issues within the organization.
**Organization**: Smart Infrastructure

**Company**: Siemens, S.A. de C.V.

**Experience Level**: Mid-level Professional

**Full / Part time**: Full-time

El anuncio original lo puedes encontrar en Kit Empleo:
https://www.kitempleo.com.mx/empleo/138688655/rm656-csc-order-management-agent-1-guadalajara/?utm_source=html