04 feb
Nestlé
Xico
.About IT in NestléWe are a team of IT professionals from many countries and diverse backgrounds, each with unique missions and challenges in the biggest health, nutrition and wellness company of the world.
We innovate every day through forward-looking technologies to create opportunities for Nestlé's digital challenges with our consumers, customers and at the workplace.
We collaborate with our business partners around the world to deliver standardized, integrated technology products and services to create tangible business value.We are seeking an experienced ITSM Data Operations Specialist with a strong focus on data-driven decisions.
The ideal candidate will be analyzing and interpreting large sets of data to extract valuable insights and drive decisions in IT Service Management Global processes to enhance efficiency, providing solutions and improve overall service delivery.
This role requires a blend of ITSM expertise, outstanding interpretation of data analysis and predictive models to drive digital transformation initiatives across the organization.Position SnapshotLocation: Nestlé MéxicoStream: Workforce 360Type of Contract: PermanentKey Responsibilities:Analyzing and interpreting large sets of data: Collect and analyze data from various sources to identify trends, patterns, and insights related to IT Service Management processes.Driving data-driven decisions: Work closely with Product Owners on the implementation of AI-driven solutions, such as Swish.AI and ServiceNow predictive analytics, to enhance decision-making and improve IT performance.Driving digital transformation initiatives: Use data analysis and insights to support digital transformation efforts across the organization,
proactively identifying opportunities for ITSM process optimization and innovation in IT Service Management.Collaborating with cross-functional teams: Work closely with teams from different departments and regions, such as IT, operations, and business stakeholders, to understand their needs and develop data-driven solutions.Designing and implementing reports and dashboards: Create visually appealing and informative reports and dashboards that present key metrics and insights to stakeholders, leveraging AI technologies and ITSM platforms.Stakeholders: Create, present, communicate and constantly develop communities and build relationships with great storytelling and communication skills.Training and Support: Provide training and support to IT staff on data-driven solutions, AI and correlation with IT and ITSM practices.Benchmarking:
Bring innovative solutions and understand ITSM industry new emerging technologies.Required Profile:Education: Bachelor's degree in Computer Science, Information Technology, or a related field.Proven experience in Data analytics with a focus on IT.AI and automation technologies.2+ years of experience in IT Service Management.Hands-on experience with ITSM platforms (ServiceNow, Predictive Intelligence, Clustering, Swish AI, etc)
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.