04 feb
Adqa Mexico
Nuevo Casas Grandes
Job Title: Service Desk Technician (L1/L2 - Microsoft Services)Location: San Diego, CA (Onsite initially, potential for hybrid/remote work)**Job Type**: 12-Month Contract (W2 Hiring, Staffing Agency Supported)Start Date: ASAPAbout the Role:We are seeking a Service Desk Technician (L1/L2) with a strong focus on Microsoft servicesto support our IT operations.
This role requires a hands-on professional who can manageticketing systems, SaaS-based Microsoft environments, and endpoint security tools.
Theareas initially, with potential flexibility for remote work later.Key Responsibilities:- Provide L1-L2 IT support with a strong emphasis on Microsoft services (SharePoint,Azure,
SaaS-based Microsoft environments).- Manage ticketing systems and respond to user requests in a timely and efficientmanner.- Deploy, configure, and troubleshoot new computer setups and IT equipment.- Support and maintain ManageEngine and endpoint security tools such as SentinelOneAntivirus.- Ensure cultural fit and a professional, laid-back approach to IT support.- Collaborate with internal teams to provide an excellent IT service experience.Required Qualifications & Skills:- 2+ years of experience in an L1-L2 Service Desk role.- Strong knowledge of Microsoft services (Azure, SharePoint, SaaS-basedenvironments).- Experience with ManageEngine, ticketing systems, and endpoint security solutions.- Proficiency in computer setup, troubleshooting, and IT hardware/softwaremanagement.- Ability to work onsite in San Diego (North County, Del Mar Heights, Torrey area).- Strong customer service and communication skills.Nice to Have:- Familiarity with SentinelOne Antivirus and other security tools.- Previous experience in a corporate IT support environment.- Ability to adapt to a hybrid work model after the initial onsite period.Why Join Us?- Work with a dynamic and professional team in San Diego.- Gain hands-on experience in Microsoft enterprise environments.- Opportunity for a long-term contract with potential extensions.If you're a Microsoft-savvy IT professional looking for an exciting opportunity, applytoday!Tipo de puesto: Tiempo completoTipo de jornada:- Turno de 8 horasLugar de trabajo: Empleo remoto
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