Cloud Specialist | MZT436

Cloud Specialist | MZT436

Job Description: Oracle is making huge global investments to deliver the most open, secure, reliable, and transformative Cloud platform to help our customers through their generational shift to the cloud.
We are reengineering our vast array of software and hardware assets and retooling our sales and engineering practices.
With Oracle's deeply innovative culture, unique track record of delivering the most popular software platforms and its unparalleled ability to maintain a pulse of the enterprise customers – we are the only company on the planet that is delivering the most compelling services at every layer of the cloud.
Inside Oracle – we are a fast-growing,



fast-moving engineering and product group focused on delivering Oracle's next generation infrastructure-as-a-service platform.
We are on a mission to deliver a massively scalable global infrastructure cloud platform that is a hallmark of innovation, reliability, and efficiency.
This platform will show our customers the promise of infinite, on-demand, globally scalable infrastructure capacity that they can use to deliver efficient, productive, and compliant services to their customers.
The Oracle Cloud organization is looking for a Cloud Specialist to be a customer advisor, guiding through best practices and supporting customers in different situations: Adoption, Crisis, Knowledge Exchange, and Customer Advocacy inside Oracle.
The technical skills are just one part of the role; the need is also to have a customer-centric behavior, acting like an owner and always putting the customer at the center.
Skills: Being an enabler for the customer, supporting, leading,



and coordinating technical troubleshooting and analysis in conjunction with Oracle internal structures and other customer support teams.Extensive experience in migrating applications to the Cloud.Experience in troubleshooting of the following IaaS & PaaS Products: Compute, Storage, Networking, Firewall, VMware, Security, Middleware, Kubernetes & Containers, Applications Development, DevOps, Observability, Terraform & Ansible.Integration Products are a differential: OIC (Oracle Integration Cloud) and ODI (Oracle Data Integrator).Experience in complex and critical project migrations from On-Prem to Cloud.Experience in a 24x7 operational services or support environment.Excellent problem-solving skills, with a demonstrated ability to identify issues and solve them quickly and thoroughly, using peers and internal resources as applicable.Must have customer service aptitude and maintain customer focus.Strong technical acumen, communication, and interpersonal skills.Strong communication, presentation,



and speaking skills.Strong Data Center, Infrastructure, and IT Operations exposure.Fluency in Portuguese and English is required; Spanish is a differential (written and spoken).Easy communication not only technically but also at the executive level.Main Activities: Be a Technical Advisor for the customers.Drive customers through the Oracle Cloud Best Practices.Help customers identify technical improvements.Help customers adopt new Oracle Technologies.Maintain a customer-centric behavior and act like an owner.Support customers in troubleshooting different scenarios.Facilitate communication with the Oracle Support Team.Lead critical situations.Communicate at both technical and executive levels.Conduct meetings and cadence with clients.Strong teamwork.Career Level - IC3

#J-18808-Ljbffr

El anuncio original lo puedes encontrar en Kit Empleo:
https://www.kitempleo.com.mx/empleo/138619624/cloud-specialist-mzt436-xico/?utm_source=html