03 feb
Servicios Comerciales Amazon México S. De R. L. De C. V.
Estado de México
Completed High school diploma
- Availability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Basic English (A2)
- +2 years of previous experience
- 1+ year as people manager
Amazon opened its virtual doors in 1995 and strives to be the world's most customer-centric company, where customers can find and discover anything they might want to buy online.
A Shift Manager Jr is the support for the completely last mile operations within a delivery station.
The role is responsible for managing a +20 hourly team, safety metrics, attrition, payroll, shifts, vacations, overtime and the AMZL OPS metrics; delivery efficiency, number of routes, cost per shipment.
In addition,
this role gives support in purchasing tools, services and consumables for the station.
**The impacts of this position are**:
Operational KPIs and cost goals in the strategic plan.
The overriding goal is to maximize customer satisfaction and through this long term shareholder value.
amazonMexico
Key job responsibilities
**Responsibilities**:
- Create balance between "Work hard" and "Have fun" with associates under scope
- Ensure the team execution to accomplish the business goals
- Support process improvement activities associated with process inefficiencies and/or new functions currently not performed in day-to-day operations
- Processes Mapping activities.
- Assist in the development, documentation, deployment and monitoring the key business processes which support all internal processes of AMZL Mexico.
- Follow up the KPIs of operations within the delivery station.
- Actively supports and promotes organization change.
- Dive deep analysis of KPIs
- Support the ACES team, customer service or other upcoming goals.
- Measure drivers' performance,
discipline and customer experience service
- Internal audits execution.
- Support and participate in the quality initiatives, process change initiatives and assist the business to achieve year on year improvements within its operating plan.
- Implement change and/or develop new processes as required to provide ability to better service Amazon customers, focus on reducing cost.
- Implement and develop the delivery stations workflow and metrics according to the standard work and book of processes
Toluca, MEX, MEX
Completed Bachelor degree
English Advanced
3+ years of experience
Lean manufacturing Tools
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.