03 feb
Unilever Brazil
Estado de México
.Service Lines/Domain/Foundation: Uniops Business Operations – Commercial ExperienceReports to: Commercial Experience Market Director Latin AmericaScope: Latin AmericaLocation: MexicoLanguage: English and Spanish (fluent).
Effective communications both written and oral in English and Spanish.TERMS & CONDITIONS: Tultitlán - Mexico, HybridWHO ARE WE?Business Operations is a global organization focused on simplifying and digitizing Unilever's operations for unlocking growth and creating value by making our processes and systems simpler, integrated, and easier to work with.Within UniOps,
the Commercial Experience [ComEx] team has always been a pioneering organization providing financial and Supplier operations across Unilever.Supplier Operations oversees the entire procurement lifecycle, including onboarding and managing master data for 54,000 suppliers, handling contracts and payments for €38 billion in procurement spend, and processing travel expense statements for 40,000 employees.
The team is focused on simplifying, digitizing, and automating processes to achieve digital-native costs and operational KPIs.PURPOSE OF THE ROLEThe Source to Pay (S2P) Service Delivery Manager plays a key role in driving Supplier operations agenda in the market, ensuring delivery of payments operations in some LATAM countries, ensuring process governance, and driving compliance to controls.WHAT WILL YOUR MAIN RESPONSIBILITIES BEService delivery of operational metrics for payments, overdues management and other critical operational KPI's.Driving delivery through 3rd party service provider.Escalation point within market for resolving S2P issues and directing users to the right resources on training and helpdesk.Delivering balance sheet hygiene on GRIR, vendor open items,
etc., in partnership with Control Service centre.Ensure that 3rd party service provider operates GFCF and GPM controls and be accountable for their effectiveness.Accountable for ensuring GPM compliance, approving DTPs and reporting exceptions.Ensure the IHD (supplier help desk) improves service end users experience.Ensure robust root cause analysis and take preventive actions through process corrections.Drive governance with key stakeholders, eg Controllers, procurement, etc.Single point of contact for S2P Audits.Leading transformation projects and continuous improvement ideas.Play a key role to improve operational effectiveness and address user pain points in the end to end S2P process.Talent Catalyst - Coaching team members for timely and effective delivery
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