03 feb
Qualtrics
Tamazunchale
.Head of LATAM Customer SuccessWhy We Have This RoleAs a Head of LATAM Customer Success leading a team of 30+ Technical Success Managers individual contributors and managers across Latin America, you will combine a passion for developing and leading teams, solving complex business problems and ensuring delivery of top-tier customer management.
You will lead a team of individual contributors who service our Enterprise-tier customers.
From the initial onboarding to ongoing adoption, your team will assist customers throughout their lifecycle, helping them unlock the most value from our products and services.
We understand their goals and, as trusted advisors,
will help them deliver on their business objectives and recommend solutions to the challenges they face.
We are looking for scrappy individuals to join our team and have a huge impact on customer adoption, maturity, and retention.How You'll Find SuccessDemonstrated ability to build and lead teams to concrete and measurable results.Excellent analytical/technical problem-solving skills with a history of driving impact within an organization.Being a great leader who empathizes with your team members and customers.Along with helping your customers, you will help your direct reports be successful and grow in their roles.Detail-orientation with an ability to juggle multiple priorities, prioritize, and meet bold goals.You use your expertise to consult on best practices, and refuse to give up until our clients succeed.Successfully identify, recruit, and hire exceptional candidates who align with our company values and contribute to our organizational goals.How You'll GrowAs a member of the Technical Customer Success leadership team,
you will play a crucial role in guiding and maturing our Technical Customer Success function specifically within Latin America.You will help to build, define, and architect the experience management category, championing it as one of the fastest-growing segments in the experience economy.Your demonstrated success in leadership will strengthen team collaboration, empowering you to make impactful decisions that contribute to the overall success and growth of the organization.By working cross functionally to scale our global service offerings and mature our industry-leading platform you will enhance your problem-solving skills and strategic thinking, empowering you to align teams toward common goals, ultimately resulting in improved customer experiences and more effective go-to-market strategies.You will build a strong ability to communicate team impact and results to key stakeholders across Qualtrics while gaining a comprehensive knowledge of the entire suite of Qualtrics solutions and their application to different Industries use cases.Grow ability to comprehend and lead the team in addressing complex technical requirements, enhancing customer adoption and usage of products or services
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.