03 feb
Uber
Xico
About the RoleAs an Associate Manager, Implementation at Uber for Business, you will be responsible for the implementation process within accounts in our top tier segment.
You will own the initial 90 days with clients post-sale, launch and training end-users on how to extract full potential in our core products.
Your product expertise will make you uniquely qualified to consult with customers, provide recommendations, and create a partnership experience that focuses on mutually beneficial initiatives that drive expansion.This is a hybrid role - our team collaborates in-person out of our incredible office in Mexico City 3 days/week.
We encourage our employees to work from our office on additional days if they desire to do so.What the Candidate Will DoTrain and Launch new users of Uber for Business platformManage launch expectations with Sales Managers and Account Executives, tracking usage, linkage and consumption in the first 90 days of customer adoptionSupport and facilitate customer training, using Learning Principles to communicate with different levels and roles at Enterprise companies.Manage 5 Implementation Lead experts across Latam.Own the end-to-end process of implementation: account handover, training, implementing and extract the gross bookings of the Uber for Business portfolio.Map all the process of implementation, identifying roadblocks and creating a sense of urgency for different segments (Enterprise, Mid Market and SMB)Create Salesforce Reports to manage the implementation pipeline and also provide insight metrics on how to drive performance.Develop and maintain sales documents such as playbooks and performance trackers to support team scalabilityBasic Qualifications5+ years of B2B experience,
with at least 2 years as a People Manager of customer facing teams (Customer Experience and Account Management).Proficiency in pipeline management, sales techniques, prioritization, and setting clear expectationsProficiency in leveraging data-driven insights to refine sales strategiesExcellent written & verbal communication and interpersonal skillsProven track record of operational and sales excellence, developing strategies to expand accounts and implementing them effectivelyCollaborate in a fast-paced team environment and have a competitive edgeExcellent organization, project management, and time management skills.English proficiency.#J-18808-Ljbffr
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.