03 feb
Sailpoint
Tamazunchale
.Senior Recruiter & Resume Writer | Technology & CybersecurityThe Customer Success Manager is responsible for overall client satisfaction and referencability, building and managing long-term business relationships between SailPoint and assigned client accounts in the LATAM territory.
This role serves as a customer advocate and business consultant for multiple accounts by helping our clients achieve success through the use of SailPoint's product and services.
This role is all about client satisfaction and is not a quota carrying sales position.Within the first month:You will be trained on internal SailPoint processes and products and join other CSMs on customer calls.
Within 4-7 weeks,
you will have customer introductions as the point of contact and familiarize yourself with different departments like support, product management, development, and sales on behalf of the customer.
You will have demonstrated responsiveness and accountability to customers.Within 3 months:You will have received 1/3 or more of your book of business and have guided customers towards identity objectives through recurring touch point meetings.
You will have gathered a high-level understanding of the product portfolio, the value proposition, and how customers are using products.Within 1 year:You will have successfully received your entire book of business and all accounts while identifying referenceable customers.
You will have conducted executive business reviews for clients and identified and remediated accounts at risk of churn.
You will have created success plans for all your accounts to drive product adoption, utilization and ROI.
Efforts will be focused to reduce churn risk and secure product expansion and renewals.Description:Manage the business relationship between SailPoint and assigned client accounts; responsible for overallclient satisfactionProvide coaching and advice to clients on the use of SailPoint's solutions for identity management, compliance, role management, and access request managementDevelop insights into the challenges faced by client organizations and provide recommendations based on an in-depth understanding of how IdentityIQ and Identity Security Cloud solves those problems
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.