[ZZ120] Banamex - Digital Product OwnerCiudad De Mexico

[ZZ120] Banamex - Digital Product OwnerCiudad De Mexico

.The Digital BP&A; Intmd Analyst is a developing professional role.
Deals with most problems independently and has some latitude to solve complex problems.
Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices.
Good understanding of how the team and area integrate with others in accomplishing the objectives of the sub function/job family.
Applies analytical thinking and knowledge of data analysis tools and methodologies.
Requires attention to detail when making judgments and recommendations based on the analysis of factual information.
Typically deals with variable issues with potentially broader business impact.




Applies professional judgment when interpreting data and results.
Breaks down information in a systematic and communicable manner.
Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information.
Moderate but direct impact through close contact with the businesses' core activities.
Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.Responsibilities:Build and maintain relationships with customer service operations leaders and support organizations.Maintain awareness of the business priorities of your internal customer and identify areas where analytics can be leveraged to support them.Update internal customers regularly and consistently to ensure alignment between business objectives and the analytics body of work.Employ data science techniques to identify the actual source(s) of pain points in our call center operations, improve client experience, reduce expenses, enhance revenue,



and ensure adherence to compliance and control procedures.Quantify estimated and realized financial and client experience benefits from the adoption of recommendations made using customer experience data.Create detailed project plans for research work and deliver on stated timelines.Analyze large amounts of complex call center data and present in a clear and actionable format.Partner with Operational partners and internal Relationship Management teams to implement, maintain, and design analytic plans of action.Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating,



managing and reporting control issues with transparency.Qualifications:2-5 years relevant experience.Experience in establishing and managing governance and control processes.Experience building and delivering professional, succinct presentations to describe project or analysis proposals, results, and recommended actions

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