03 feb
Importante empresa del sector - Benito Juárez, Ciudad de México DF
Tamazunchale
Job DescriptionThe Customer Success Manager (CSM) is responsible for managing customer engagement, retention, and growth by ensuring they achieve their short- and long-term objectives with the best possible experience.Key ResponsibilitiesTravel throughout Mexico and Central America to support customers and ensure their satisfaction.Follow up on pending issues between the customer and company,
ensuring quick resolution.Escalate issues within company to facilitate faster solutions.Keep customers informed about their rights and responsibilities.Identify business opportunities and share insights with the Sales team.Involve the C&P; team when strategic opportunities arise.Act as a Project Manager when the number of issues requires a multidisciplinary action plan.Direct interaction with customers on-site and remotely via Teams.Coordination with internal teams: Finance, Logistics, Call Center, Service, C&P;, and Sales.RequirementsEducation: Bachelor's degree in Engineering (preferably Industrial or Process Engineering).Experience: 1-2 years in a similar role (a proactive attitude and problem-solving mindset are highly valued).Technical Knowledge:Experience with CAD/CAM solutions and processes in the Automotive and Fashion industries (preferred).Proficiency in Microsoft Office (Excel, Word, PowerPoint).Basic understanding of networks, mechanical, and electrical diagrams (for comprehension, not troubleshooting).Languages: Advanced English (minimum 85%).Key SkillsStrong problem-solving and process analysis skills.Active listening and patience to understand customer needs.Excellent verbal and written communication skills in both Spanish and English.Strong organizational and customer management skills.Ability to build trust-based relationships with customers.Additional RequirementsValid driver's license.Valid passport for international travel.Travel Availability: 50% travel (Mexico and Central America).50% remote meetings with customers and internal teams.#J-18808-Ljbffr
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