Community Engagement Specialist - (VI-63)

Community Engagement Specialist - (VI-63)

.Community Engagement Specialist page is loadedCommunity Engagement SpecialistApply locations Mexico City, Mexico Manila, Philippines time type Full time posted on Posted 2 Days Ago job requisition id R29402Job DescriptionCommunity Engagement SpecialistZendesk's Digital Customer Experience team is seeking a Community Engagement Specialist to drive relevant, authentic community engagement, with a focus on adoption, optimization, risk mitigation, and value realization in the Zendesk suite of tools.Zendesk's Digital CX team is on a mission to enable our customers to realize value through relevant, high-quality digital experiences, built from the deep well of knowledge from Zendesk's community.




Community Engagement Specialists support this effort by interacting with customers through virtual and online forums, including online discussions, live and recorded 1:Many webinar events, user-to-user programs, and incentivized engagement programs.With experience, Community Engagement Specialists take on additional responsibilities managing specific programs within the team, such as a specific event series or certain user-to-user programs.
This unique role will report to the Director of Digital Customer Experience and offers the opportunity to be a part of the team that sets the standard for best in class digital CX.What you'll doResearchDevelop a deep understanding of Zendesk customer profiles and common paths to good/better/best product adoption, risk mitigation, and value realization.Use many different data sources and collaboration with other Zendesk teams to identify the specific assets & experiences our customers need to be successful without 1:1 human support.Develop & engageInteract with customers via forums, events, and other channels.Rotate between leading, facilitating,



and producing 1:Many events.Draft marketing copy, social media posts, and promotional assets for the online community, events, and programs.Follow the Zendesk style guide to ensure consistency across all assets.Collaborate with others on the Digital CX team to ensure resources are available and findable on-demand.MaintainContinuously improve content and engagement by responding to internal and external feedback.Collaborate with other teams across CX and marketing to coordinate campaigns and connect to broader marketing initiatives.Assist our User Group leaders with administrative tasks and helping to source speakers, find slides to use for presentations,



etc.Populate our brand advocacy system with challenges for members.Assist with moderation and maintenance of our online community.Perform administrative tasks to support ongoing community engagement efforts.OptimizeLeverage analytic tools to evaluate the impact of community engagement and assets, including tracking usage, efficacy, customer reaction/sentiment, and opportunities for improvement

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