04 feb
Okta
Xico
Get to know Okta Okta is The World's Identity Company.
We free everyone to safely use any technology—anywhere, on any device or app.
Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.
At Okta, we celebrate a variety of perspectives and experiences.
We are not looking for someone who checks every single box - we're looking for lifelong learners and people who can make us better with their unique experiences.
About this role: The Senior Manager, Strategic Delivery will be responsible for assisting the Director,
Project Management in driving the overall Professional Services business.
This role will have a particular emphasis on billable revenue generating activities for the Strategic Segment.
This role aligns with Services Account Executives in order to support pre-sales services activities.
These activities include statement of work generation, customer presentations of services solutions, PS led QBRs, and supporting internal deal review and approval processes.
The Sr.
Manager has a deep understanding of professional services methodologies, approaches, and delivery best practices.
They manage a team of Project Managers responsible for delivering complex, multi-work stream efforts, with solid project management skills who work collaboratively with the customer resources and the Okta project team to deliver results.
Success criteria/metrics for this role will include: Customer satisfaction: supporting the achievement of the segment's CSAT goalsKey strategic deal and customer support for the Strategic segmentBe a trusted advisor to the practice, customer,
and services sales organizationSupporting achievement of segment revenue and utilization quarterly targetsWorks with accounts teams to build relationships and provides business intelligence on client operations and decisionsProviding thought leadership to enhance the quality of Okta-customer relationshipsLead, mentor, and manage a team of Project ManagersSet performance goals and objectives for their Project Management team, regularly evaluating and providing feedback on performanceAct as the primary PS point of contact for high prioritized customers, ensuring customer satisfaction and addressing any issues or concernsResponsibilities: Engage with Sales and Account teams to identify/drive account growth opportunitiesValidate scope and effort on new opportunitiesCollaborate with the account team on Segment forecast and SOW reviewsIncorporate post-project lessons learned into scoping of new opportunitiesPrepare for and participate in PS led quarterly business reviewsDevelop and enforce the use of standard SOW language regarding Program and Project ManagementDrive forecasting accuracy within the SegmentProvide clear and timely communication regarding the status of key strategic customers and engagementsFollow the project management methodology and ensure that projects adhere to the defined methodology and stage gate processDrive continuous improvement – methodology, templates, best practices etc.
based on lessons learned from projectsPlan, coordinate, track and manage project(s) to successful completionAssist with escalations and work with customers on resolutionRequirements: At least 10 years of professional services experience preferably with 5+ years as a professional services or consultant managerExperience in customer-facing positions as a professional service manager or business development, preferably with a SaaS Technology or "Big 5" consulting organizationExcellent communications and interpersonal skillsB.S./B.A./M.S.
degree or equivalent experiencePMP certification recommendedPrefer a background with Strategic Accounts and Identity & Access ManagementUp to 25% travel maybe requiredYou MUST be located in Mexico CityOkta's Top 5 Core Leadership Competencies: Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.Demonstrates Self-Awareness (EQ):
Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.Develops Talent: Developing people to meet both their career goals and the organization's goals.Drives Results: Consistently achieving results, even under tough circumstances.Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies.What you can look forward to as a Full-Time Okta employee! Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs.
Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves,
regardless of where they live.
Find your place at Okta today!
Okta is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran.
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